Customer Support

Lloyds Bank plc; Crawley; On-site; GBP 32,000; Full time

Job summary

A leading UK bank is seeking a Customer Support representative in Crawley. This full-time role involves providing face-to-face support, nurturing customer relationships, and potential for career growth within various departments. Candidates should be passionate about helping customers and embody integrity and teamwork. A competitive salary and extensive benefits package are offered, supporting employee development and well-being within an inclusive culture.

Benefits

Generous pension contribution

Annual performance-related bonus

Private medical benefit

Discounted shopping

22 days holiday plus bank holidays

Qualifications

• Genuine and caring about helping people with finances.
• Ability to quickly build relationships with customers.
• Passion for customer empathy and integrity.

Responsibilities

• Provide face-to-face support to customers in branches.
• Transition to remote support roles if desired.
• Master customer service skills in a full-time role.

Skills

Relationship building

Empathy

Team collaboration

Commitment to customer service

Job description

Job Title

Customer Support

Location

Crawley

Employment Details

Full‑time, 35 hours per week (including Saturdays)

Salary

£25,000 per annum, increasing to £26,950 after 6 months; opportunities to progress up to £31,450 with our Skill Progression Framework.

Job Description Summary

Full‑time branch‑based opportunity working 35 hours per week.

About this opportunity

You’ll begin your journey in one of our branches, providing face‑to‑face support to customers. You’ll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first and making a difference to customers, businesses and communities.

Over time, there will be opportunities to transition into a range of roles such as helping customers over the phone from home, or continuing to deliver outstanding service remotely – including via social media, web‑chat and remote advice video calls.

Grow Your Career with Our Skill Progression Framework

At Lloyds Banking Group, we don’t just offer jobs – we offer careers. All new colleagues spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services and the values that drive us.

Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

What you’ll need

• Crucially, you’re a people person – honest, genuine and caring about helping people with their finances (no previous financial services experience required).
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customer’s shoes, show empathy, act with care and integrity – taking time to resolve queries and giving customers confidence in the service you’re providing.
• The commitment to deliver on your promises and go above and beyond for your customer.
• A genuine teammate – collaborating closely with colleagues to ensure customers’ needs are met.
• If located in a hybrid location, you will need to meet our home‑working criteria (e.g., a quiet, private room at home, stable internet connection).

About Working for Us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We welcome applications from under‑represented groups and are disability confident. We also offer a wide‑ranging benefits package, which includes:

• A generous pension contribution of up to 15%.
• An annual performance‑related bonus.
• Private medical benefit with BUPA.
• Share schemes.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles.
• A range of wellbeing initiatives and generous parental leave policies.
• Annual salary review on 1 April.

Benefits & Culture

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early, so don't miss out on this opportunity.) At Lloyds Banking Group we’re driven by a clear purpose; to help Britain prosper. Across the Group, colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. We will only ask for confidential information once you have been formally invited to an interview or accepted a verbal offer, and we will explain why any request is made. We’re focused on creating a values‑led culture and building a workforce that reflects the diversity of the customers and communities we serve.

Join Us

With 320 years under our belt, we’re used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for customers. Here you’ll do the best work of your career, with your impact amplified by our scale as you learn and develop, gaining skills for the future.