Liz Earle - Customer Advisor

BOOTS; London; On-site; Full time

Job summary

Join a leading beauty company as a Liz Earle Customer Advisor, where you will provide personalized beauty consultations and help customers find their perfect skincare products. This role offers a great opportunity to work in a team environment focused on customer experience and beauty education, backed by strong support and community values.

Benefits

Employee discount of up to 75%

Store discount on Boots or John Lewis

Quarterly Liz Earle Goody Box

Discretionary team bonus scheme

CIBTAC certification opportunities

Generous holiday allowance

Personal Pension Scheme

Qualifications

• Previous experience working with customers.
• Experience using skincare products on customers.

Responsibilities

• Build great relationships with customers and colleagues.
• Provide personalised consultations and skin services.
• Meet sales targets and inform customers about offers.

Skills

Empathy

Sales

Customer Service

Teamwork

Learning

Job description

The hourly rate for this role is £12.98 - £13.81 depending on location.

Being a Liz Earle Customer Advisor is an exciting role where you'll help customers by advising them about their skincare and beauty needs. With a strong heritage, love for natural beauty, and a focus on the customer experience, this is your chance to be part of something truly special.

At Liz Earle, we live and breathe our Precious Recipe: We Care More, We Never Settle, We Are One Team. These values guide how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our ethos remains the same today as it was at the start, making it an exciting time to join us.

About the role

Find out from Clare what a typical day as a Liz Earle advisor looks like by watching the video at the bottom of this page. From engaging with customers to providing personalised beauty consultations, Clare's day is filled with helping people feel confident and beautiful in their own skin.

You will be based on our Liz Earle counter in store and report into the Counter Manager. Your main responsibilities will include:

• Build great relationships with our customers and colleagues
• Provide personalised consultations and skin services
• Meet sales targets and inform customers about our Liz Earle offers and in-store promotions
• Complete our award-winning 12-month Skin School development programme
• Ensure your counter is beautifully presented to showcase the range of Liz Earle products

What you'll need to have

We are looking for people who:

• Welcome each customer with empathy and understanding
• Enjoy meeting sales targets and contributing to team performance
• Love to learn and stay updated with the latest skincare trends
• Are comfortable working independently and as part of a team
• Desire to be a proud brand ambassador for Liz Earle and help customers find the best products for their needs

It would be great if you also have:

• Previous experience working with customers
• Experience using skincare products on customers

Our benefits

• Liz Earle Employee discount of up to 75%
• Store discount (e.g., Boots or John Lewis)
• Quarterly Liz Earle Goody Box
• Discretionary team bonus scheme
• Become a certified skin expert with our CIBTAC certification
• Generous holiday allowance that increases with service length
• Personal Pension Scheme

We offer a great range of benefits that go beyond salary and provide flexibility to suit you.

Please note, salary estimates on third-party sites are not endorsed by No7 Beauty Company or Liz Earle Beauty Co. Ltd and may not be accurate. Rewards and benefits are subject to change and eligibility.

Who we are

Five iconic brands make up No7 Beauty Company: No7, Liz Earle, Soap & Glory, Botanics, and Sleek MakeUP. We believe in creating the best in beauty for everyone, with a reputation for scientific innovation, proven results, environmental sustainability, and social responsibility.

We are an equal opportunity employer. We empower you to be your authentic self, fostering a culture where diversity, equity, and inclusion are central.

Join us and achieve more together. Find out more here.

What's next?

If this sounds like the perfect role for you, we look forward to your application. Successful candidates will be invited to an in-store interview within 14 days.

We are open to discussing flexible working options, including job shares and reduced hours. We can also provide reasonable adjustments during the application and interview process to support you.