Living Well Coach - Keswick and Solway & Eden ICC

NHS; England; On-site; GBP 24,000 - 27,000; Full time

Job summary

A health care provider in Cumbria is seeking a Living Well Coach to support individuals with long term health conditions in improving their self-management skills. The role involves coaching, motivational interviewing, and personal goal setting in various environments. Ideal candidates will have a background in health or social care and strong communication skills. Competitive salary offered with additional benefits.

Benefits

27-day holiday scheme

NHS Discounts

Salary Sacrifice schemes

Counselling service via Vivup

Qualifications

• Experience in delivering person centred care.
• Experience working in a health or social care setting.
• Understanding of the needs of vulnerable people.

Responsibilities

• Support individuals identified by GP practices in self-management of health.
• Listen to what is important to individuals and help them achieve their goals.
• Work across multiple environments including homes and health care settings.

Skills

Communication skills

Motivational interviewing

Active listening

Psychological care skills

Education

Qualification in Health/Social Care (NVQ Level 3 or equivalent)

Tools

MS Office

EMIS

PRIMIS

Job description

North Cumbria Integrated Care NHS Foundation Trust

Living Well Coach – Keswick and Solway & Eden ICC

The closing date is 09 December 2025

Working within Keswick and Solway GP practices, Eden GP practices and working closely with the wider ICC team, the Living Well Coach (LWC) will work within the Wellbeing Service to provide a coaching service for individuals with long term health conditions and psycho-social needs engaging them to set personalised goals and find and access services and resources best suited to meet their needs and circumstances.

Depending on the individual the assessment might include low level clinical screening, wellbeing assessment, review of functional abilities, assessment of social / housing / employment circumstances and gaining understanding of social and support networks.

LWCs will develop skills in active listening, motivational interviewing and appropriate psychological care skills including CBT skills, acceptance & commitment therapy, mindfulness and social prescribing. Training and on-going clinical supervision will be provided by the Physical Health Psychology Department within North Cumbria Integrated Care NHS Foundation Trust (NCIC).

Main duties of the job

Using their coaching skills to support individuals identified by the GP practice and wider Integrated Care Community (ICC), Living Well Coaches (LWC) work alongside people who want to improve their skills in self management of their own health and wellbeing, the coach will listen to what is important to the person and help them to identify and commit to step by step activity, building towards their improvement goal.

Although the base will be within one Integrated Care Community (ICC) the post-holder will be expected to work in a range of environments across Keswick & Solway ICC and Eden ICC, including visiting people in their own homes, in other GP practices or community health/ care settings. Individual LWCs will be allocated to one or two practice(s) allowing continuity for patients and direct engagement with the GP practice team.

The interview date will be Monday 15th December and interviews will be held at Wigton Hospital, Cross Lane, Wigton Cumbria, CA7 9DD. A values based interview session will be held lasting from 09:30-17:00 (timings are approximate and will be confirmed nearer the time). Candidates will be expected to attend for the duration of the session.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

Being a clinically led organisation

Quality and safety at the heart of our Trust

A positive patient experience every time

A great place to work

Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as followsif applicable to the post:

Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

• 27-day holiday scheme rising to 33 after 10 years
• NHS Discounts*
• Salary Sacrifice schemes including lease cars and Cycle to Work*
• Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
• *Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person Specification

Experience

• Experience of working within a team
• Experience of organising own day to day work and adjusting priorities in response to changing needs or needs of others
• Experience of lone working and/or understanding of risks associated with this
• Experience of working in a health or social care setting
• Experience of delivering person centred care

Qualifications

• A qualification in Health / Social Care or an accredited award such as NVQ Level 3 or prior work experience of similar work
• Care Certificate or the willingness and ability to undertake (applicable for all non-registered support workers that provide health care)
• ECDL or equivalent

Knowledge

• Understanding of the needs of vulnerable people.
• Able to recognise where individuals might be at risk and take appropriate action
• Knowledge of Health & Safety procedures and practices to be considered when working with clients and cares in a variety of settings.
• Core competencies in use of MS office and in data entry as there will be a need to enter into, GP Practice systems, including creating, updating, and amending, care plans and assessments
• An understanding of and commitment to policies in relation to Equal Opportunity, Customer Care and service delivery and data sharing, and the ability to implement these policies in the workplace
• Experience of using EMIS and PRIMIS information systems
• Working knowledge of the range of psychological and physical health problems that affect adults.
• Working knowledge of relevant legislation such as safeguarding, vulnerable adults and mental capacity and how these impact on casework.
• An understanding of the resources available in the locality to help and support both individuals and their carers or where this information can be found
• Experience of dealing with people, demonstrating the ability to communicate effectively and empathetically, to instil confidence in people.
• Have an empathetic approach and able to form strong and trusting relationships with individuals
• Ability to coordinate and good organisation skills (which will ensure good support patients and their carers)
• Working to strict deadlines (which will be needed to communicate quickly and effectively with all health and social care providers).
• Ability to be self-motivating, energetic, creative, comfortable with uncertainty and working in a changing and developing environment.
• Ability to develop and maintain excellent working partnerships (this will ensure good communication with GPs and practice staff, with acute and community health staff, social care staff, external agencies and service providers in order to provide the best support to patients).
• Constructive, able to build upon positive rather than being critical
• Ability to accept and use supervision appropriately and effectively
• Ability to work flexibly and creatively, planning and problem solving to meet the individual needs of patients and their carers.
• Ability to motivate people (which will be needed to motivate people to adopt a self-management approach to managing Long Term Conditions)
• Ability to make judgements involving a range of facts, in situations which require analysis or comparison of a range of options.
• Ability to report back to senior colleagues regarding observations / findings and any action taken.
• Ensuring accuracy and demonstrating non-judgemental and objective work practice and consideration of patients and carers views.
• Ability to work within data governance rules and guidelines, ensuring appropriate consents are obtained at all times.
• Ability to Communicating with people and carers who may have varying degrees of communication difficulties (e.g. dementia, hearing impairment, etc.) to ensure that empathy, tact and sensitivity are always exercised.
• An understanding of health and social care terminology.

Personal Circumstance

• Willingness and ability to travel independently across ICC footprint
• Willingness to work flexibly (occasional earlier start or later finish as service requires)

Other Requirements

• Commitment to continuing personal and professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North Cumbria Integrated Care NHS Foundation Trust

£24,937 to £26,598 a yearPer annum, pro rata