Live Service Engineer (PL/SQL, Java)

eTeam Workforce Limited; Telford; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading global recruitment company is seeking a Live Service Engineer based in Telford. This hybrid role requires providing live service support, managing incident resolution, and collaborating with teams to analyze issues. Candidates should have core skills in PL/SQL and Java, along with experience in ServiceNow and batch scheduling tools. The position offers a competitive pay rate of £483 per day inside IR35 for a duration of 12 months. SC clearance is required or candidates must be eligible for it.

Responsibilities

• Provide live service support for the Client service.
• Investigate and resolve incidents without breaching SLAs.
• Manage and monitor batch scheduling processes.
• Perform daily checks and triage ServiceNow tickets.
• Support patching and failover activities.
• Collaborate with cross-functional teams to elaborate issues and devise solutions.

Skills

PL/SQL and Java (core development and debugging)

Live Service Support experience

ServiceNow (ticket triage and root cause analysis)

Batch scheduling tools (eg, Job Scheduler)

Strong problem-solving and analytical skills

Job description

Job Description

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Role

Live Service Engineer
Location: Telford
Working Mode: Hybrid (Weekly 2 days Onsite)
Contract Type: Inside IR35
Duration: 12 months
Pay Rate: £483 per day Inside IR35
Clearance Required: SC Clearance required or eligible for SC clearance

Core Responsibilities

• Provide live service support for the Client service.
• Investigate and resolve incidents without breaching SLAs.
• Manage and monitor batch scheduling processes.
• Perform daily checks and triage ServiceNow tickets.
• Support patching and failover activities.
• Collaborate with cross-functional teams to elaborate issues and devise solutions.

Skills & Technologies

• PL/SQL and Java (core development and debugging)
• Live Service Support experience
• ServiceNow (ticket triage and root cause analysis)
• Batch scheduling tools (eg, Job Scheduler)
• Strong problem-solving and analytical skills

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.