Live Project Manager

eBay Inc.; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global e-commerce company is seeking a Project Manager to drive operational excellence for the eBay Live program in the UK. This role is crucial in managing governance, enhancing workflows, and ensuring effective coordination across functions. The ideal candidate will have over 5 years of experience in project management or operations, with strong organisational skills and the ability to influence cross-functional teams. This role involves occasional travel and offers a dynamic work environment.

Qualifications

• 5+ years of experience in project or program management, operations, or PMO roles.
• Strong organisational and problem-solving skills with a data-driven approach.
• Ability to manage multiple priorities and align cross-functional teams.

Responsibilities

• Support operational initiatives for the eBay Live program.
• Manage and lead strategic projects including Peak Planning.
• Build scalable processes to streamline operations across teams.

Skills

Project management

Operations management

Cross-functional collaboration

Problem-solving

Data analysis

Job description

We seek a Project Manager to promote operational excellence and facilitate scalable growth for the eBay Live program in the UK. This role is essential in managing program governance, enhancing workflows, and ensuring coordination across various functions to maintain flawless operations within the UK eBay Live team.

Program Operations & Governance

• Support the complete delivery of operational initiatives, ensuring alignment with eBay Live's strategic roadmap.
• Manage and lead strategic projects such as Peak Planning.
• Establish PMO frameworks including documentation standards, achievement tracking, and reporting mechanisms to monitor project health and impact.
• Partner cross-functionally with Product, Operations, Legal, Analytics, and Marketing to ensure consistent program execution and compliance.
• Develop dashboards and benchmarks to track operational performance and find opportunities for continuous improvement.

Processisation & Automation

• Build and implement scalable processes to streamline operations across teams.
• Evaluate automation opportunities to reduce manual workload and increase data accuracy in program tracking and communications.
• Ensure effective issue resolution workflows and timely updates to internal partners.

Risk, Trust & Safety Operations

• Partner with PMO leadership and cross-functional collaborators to ensure live stream trust and safety policies are operationalised effectively.
• Support investigations into reported incidents, ensuring processes adhere to compliance and platform standards.
• Monitor emerging risks and propose mitigation strategies within the PMO's governance framework.

Qualifications

• 5+ years of experience in project or program management, operations, or PMO roles – preferably within e-commerce, marketplaces, or live commerce environments.
• Demonstrated capability to develop scalable processes, frameworks, and reporting systems.
• Strong organisational and problem‑solving skills with a data‑driven approach.
• Excellent written and verbal communication skills; able to influence and align cross‑functional teams.
• Experience managing multiple priorities.
• High level of empathy and operational focus within the field.
• Occasional travel may be required.

About eBay Live

eBay Live is a dynamic and interactive way to sell on eBay, where sellers and buyers connect live via video. This innovative platform allows sellers to build trust with buyers, expand their reach, and grow repeat business through engaging live streams. Buyers can view, chat, ask questions, give feedback, vote, and make purchases in real‑time during these live sessions.