Lithuanian and Russian Speaking Customer Service Advisor

MTrec Ltd; Newcastle upon Tyne; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading customer service provider in the UK seeks a Lithuanian and Russian Speaker for their customer service team. This permanent role involves answering calls and providing updates in Lithuanian, Russian, and English. Applicants must be fluent in all three languages and possess strong communication skills. Previous customer service experience is preferred but not essential as full training will be provided. The role offers a great work/life balance, remote working opportunities, and continuous development after completion of the training period.

Benefits

Remote working after training/probation

Great work/life balance

Bonus Scheme

Permanent contract

Continuous training and development

Qualifications

• Fluent/Native/Professional Level of Lithuanian, Russian and English are essential.
• Previous customer service experience welcomed but not essential.
• Full training is provided.

Responsibilities

• Answering inbound calls in Lithuanian, Russian, and English.
• Making outbound calls to clients.
• Providing updates and information when required.
• Maintaining accurate and detailed records.
• Providing efficient service to clients.
• Maintaining strict confidentiality and compliance guidelines.

Skills

Fluent in Lithuanian

Fluent in Russian

Strong communication skills

IT literate

Team player

Punctual and reliable

Job description

Benefits and Rewards on offer;

• Remote working after training/probation
• Great work/life balance
• Bonus Scheme
• Permanent contract
• You will be working for a prestigious company
• Continuous training and development

The Company you will be working for;

MTrec Commercial are proudly representing our industry leading client on their search for a Lithuanian and Russian Speaker to join their customer services team on a full time, permanent basis.

The role is based on site for the training period and after successful probation you will be offered the opportunity to work from home! The client is open to applicants that have any kind of customer service experience such as Contact Centre, Retail, Hospitality etc.

You must be completely fluent in Speaking, Reading and Writing in both Lithuanian and Russian.

This is a brand new and exciting role which will offer you the opportunity to utilise your language skills. If you feel you have the relevant skills and experience, then please apply for an immediate response.

The Role you will be doing;

• Answering inbound calls in Lithuanian, Russian and English
• Making outbound calls to clients
• Providing updates and information when required.
• Use of inhouse system maintaining accurate and detailed records
• Providing an efficient service to clients in a professional and courteous manner.
• Always maintaining strict confidentiality and compliance guidelines.
• Able to work between 9am – 7pm on a rota basis.

About You;

• Fluent/Native/Professional Level of Lithuanian, Russian and English are essential
• Previous customer service experience in any kind of sector is welcomed such as Contact Centre, Hospitality, Retail etc, is preferred, though not essential and full training is provided.
• Strong communication skills.
• IT literate
• Confident on speaking with clients over the phone.
• Team Player and a positive attitude
• Punctual and reliable