Linen Porter

21c Museum Hotels; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A premier hotel chain in Edinburgh is seeking a Linen Porter to maintain high standards of cleanliness and provide excellent service. The role involves overseeing linen delivery and collection, maintaining hotel exterior areas, and ensuring a positive and friendly atmosphere for guests. Ideal candidates should have a passion for hospitality and a keen eye for detail. Competitive hourly salary and benefits offered.

Benefits

29 days holiday (including bank holidays)

Pension and life insurance

Free meals during shifts

Training and development opportunities

Employee discounts

Qualifications

• Passion for hospitality and providing memorable experiences.
• Ability to build relationships with colleagues and guests.
• Eagle-eye for detail and keen to maintain high standards.

Responsibilities

• Oversee linen delivery and cleaning services.
• Maintain cleanliness of exterior areas.
• Report maintenance defects and ensure safety standards.

Skills

Attention to detail

Positive attitude

Teamwork

Job description

Overview

We’re looking for a Linen Porter to keep our beds crisp, towels fluffy and our linen game strong at The Hoxton, Edinburgh.

Reporting to the Head Housekeeper, you’ll be responsible for providing an efficient linen service within the hotel.

We’ve opened our doors in Edinburgh’s charming West End - our very first Hox in Scotland. Set across 11 beautiful Georgian townhouses, we’re home to 214 bedrooms, a lively open lobby and bar, an all-day Italian trattoria Patatino, a retro-inspired cinema, a flexible and super-size event space called The Get Together, and The Apartment – our unique signature spot for meetings, private dinners and memorable gatherings.

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What’s in it for you

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary per hour.
• 29 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What you’ll do

• Oversee the delivery and collection of linen, terry, and guest dry cleaning on a daily basis, managing and reporting all discrepancies in delivery quantities and quality.
• Responsible for the cleaning and maintenance of exterior areas of the hotel including but not limited to guest entrances and loading areas.
• Responsible for reporting any maintenance defects in our external areas, public areas and back of house through Knowcross.
• Responsible for the stocking of linen and housekeeping supplies on guest floors and in stores and ensuring that these storage areas are clean and well maintained.
• Ensure that all health & safety standards are adhered to and any breaches in standards or potential new hazards are reported to the Head Housekeeper.
• Ensure all cleaning materials and equipment are well maintained, handled correctly and to be fully aware of COSHH regulations.
• Maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
• Ensure the highest levels of cleanliness throughout the hotel and support the housekeeping team.
• Manage the additional items inventory for rooms and ensure items are easily located and always available.
• Provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.
• Assist in cleaning of any other areas of the hotel, as required.

What we’re looking for

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• An eagle-eye for detail, you can spot a slip in standards from a mile away.
• Keen to take ownership of and pride in your work, a rollup-your-sleeves attitude to seeing work through and delivering results.
• You have the ability to build relationships with colleagues and guests.