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Linen Porter

HOTELCARE

City of Edinburgh

On-site

GBP 20,000 - 25,000

Full time

12 days ago

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Job summary

Un leader dans les services de soutien hôtelier recherchera un Linen Porter pour rejoindre leur équipe. Dans ce rôle, vous serez responsable de la gestion des stocks de linge et de l'assistance aux invités, garantissant une expérience client exceptionnelle. Vous bénéficierez d'une formation complète et d'une progression de carrière au sein de l'entreprise.

Benefits

Jusqu'à 28 jours de congés payés
Un emploi permanent avec des heures flexibles
Formation complète sur site
Enrôlement automatique dans un régime de retraite après 3 mois
Reconnaissance, incitations et récompenses

Qualifications

  • Expérience dans un rôle similaire, de préférence dans un environnement hôtelier.
  • Capacités physiques requises (lever, plier et rester debout pendant de longues périodes).

Responsibilities

  • Gérer les niveaux de stock de linge et coordonner les livraisons.
  • Assister les clients avec professionnalisme et répondre rapidement à leurs besoins.
  • Maintenir les règlements de sécurité et signaler tout problème rapidement.

Skills

Service à la clientèle
Motivation personnelle
Flexibilité
Capacité à travailler sous pression

Job description

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Responsible To: Line Manager
Direct Reports:
0
Key Relationships:
Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work weekends.

Company Overview:
HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UKand Abbe ltdto introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

  • Up to 28 days paid holidays.
  • A permanent job with flexible working hours.
  • Full on-site training.
  • Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
  • Career progression with the opportunity to undertake a HotelCare Apprenticeship.
  • Automatic Enrolment into a workplace pension, after 3 months’ service.
  • Recognition, incentives and awards.

Job Overview:
As a Linen Porter, you'll be an essential member of our team, working together in a dynamic environment to handle linen management efficiently. Your role involves coordinating linen stock throughout the hotel, responding promptly to guest requests, and upholding the standards of excellence that enhance our guests' satisfaction and enjoyment.

Job Description
Key Responsibilities

  • Manage linen stock levels, coordinate deliveries, fulfill orders, and distribute linens.
  • Adhere to health and safety policies, promptly report any issues, and maintain linen-related equipment.
  • Ensure proper storage and manage linen inventory.
  • Provide guest assistance respectfully, addressing concerns promptly.
  • Collaborating with team members to achieve cleanliness goals and maintain a positive working environment.
  • Following instructions from supervisors and managers regarding cleaning schedules and specific tasks.

Person specification
Experience

  • Prior experience in a similar role, preferably within a hotel, resort, or hospitality environment, is valued, though not mandatory.
  • Familiarity with linen management procedures, such as sorting, folding, and distribution, is advantageous.

Skills and knowledge

  • Physical ability to lift, bend, and stand for extended periods.
  • The ability to work individually and as part of a team.
  • Flexibility and willingness to learn.
  • Adaptability to organisational needs.
  • Ability to prioritise and multi-task.
  • Capability to provide excellent customer service.
  • Self-motivation and accountability.
  • Ability to work confidentially and with integrity.
  • Ability to work under pressure and to follow instructions.
  • Awareness of safety regulations and compliance.

Flexibility

  • You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
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