Lift Engineer

McArthurGlen Designer Outlets; Leicester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail outlet company in the United Kingdom is looking for a Guest Experience Manager to lead the guest services team. This role involves creating memorable experiences for guests and nurturing a culture of service excellence. Candidates should have a strong background in hospitality with proven leadership skills and an ability to develop team performance. The position offers a competitive salary with bonus opportunities and various benefits, including a wellbeing allowance and exclusive discounts.

Benefits

Competitive salary with performance bonus

Wellbeing allowance

Exclusive discounts

Opportunities for internal moves and projects

Positive work environment

Qualifications

• Passionate about delivering excellent guest service.
• Proven track record in managing successful guest-focused operations.
• Experience managing a guest-focused team in luxury hospitality.

Responsibilities

• Lead the guest services team and champion service excellence.
• Identify new revenue opportunities and enhance commercial services.
• Ensure every interaction reflects commitment to hospitality and care.

Skills

Guest service excellence

Team leadership

Communication skills

Report production and activity forecasting

Language skills

Job description

Guest Experience Manager – East Midlands Designer Outlet

As Guest Experience Manager, you will be the driving force behind creating memorable moments for every guest. You will lead the guest services team, champion service excellence across the centre, and continuously elevate the experience from arrival to departure. From shaping strategy and managing day‑to‑day operations to training teams and analysing performance, you will ensure every interaction reflects our commitment to hospitality, innovation, and care.

You will also play a key role in identifying new revenue opportunities and enhancing commercial services, while fostering a culture of warmth, professionalism, and continuous improvement.

Qualifications & Experience

• Passionate about delivering excellent guest service and putting guests at the heart of everything you do.
• Proven track record of running successful, guest‑focused operations that nurture and grow the business and level of guest satisfaction.
• Considerable experience managing a guest‑focused team in a luxury hotel, event space, or other guest‑facing environment.
• Excellent communication skills at all levels.
• Language skills an advantage.
• Ability to produce reports and forecast activity.
• Experience as a manager in the hospitality sector (hotels, airlines, or similar) in a fast‑paced role and organisation.

Benefits

• Competitive salary with a performance bonus of up to 20%.
• Wellbeing allowance to cover activities such as yoga, gym equipment, etc.
• Exclusive discounts at Designer Outlets.
• Opportunities for internal moves, cross‑country projects, international secondments, and a calendar of core development opportunities.
• Positive work environment – 89% of colleagues recommend us as a great place to work (latest internal engagement survey).

What to expect: We commit to replying to all applications. You will have a main point of contact within our Talent team and will experience a collaborative business environment that values diversity and flexible working wherever possible.