Life Claims Assessor - Empathetic & End-to-End

Aviva; Upper Poppleton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company in the UK is seeking a Protection Specialist Claims Assessor to manage and assess life, critical illness, and terminal illness claims. You will provide empathetic support to customers, guide them through their claims journey, and manage technical queries. This role offers a competitive salary and generous benefits including a bonus opportunity, flexible benefits options, and a supportive working environment. We encourage applications from all backgrounds.

Benefits

Competitive salary

Bonus opportunity up to 8%

Generous pension scheme

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Paid volunteering days

Flexible benefits including cycle to work

Qualifications

• Must have experience assessing life insurance and related products.
• Knowledge of legal aspects is essential.
• Experience in managing claims independently required.

Responsibilities

• Assess life, terminal illness, and critical illness claims.
• Guide customers through their claims journey.
• Manage a portfolio of claims across multiple systems.

Skills

Experience assessing life-related products

Knowledge of legal aspects like probate and CIDRA rules

Experience managing claims end-to-end

Strong communication skills

Confidence in making decisions

Job description

A leading insurance company in the UK is seeking a Protection Specialist Claims Assessor to manage and assess life, critical illness, and terminal illness claims. You will provide empathetic support to customers, guide them through their claims journey, and manage technical queries. This role offers a competitive salary and generous benefits including a bonus opportunity, flexible benefits options, and a supportive working environment. We encourage applications from all backgrounds.