Library Assistant

Platinum Recruitment NI Ltd; Holywood; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local recruitment agency in Northern Ireland seeks a library service assistant to support the delivery of various library services. The role requires assisting clients with inquiries, maintaining resources, and engaging with community programs. The ideal candidate should possess at least five GCSEs, customer service experience, and good communication skills. Flexibility to work varied hours and compliance with safeguarding regulations is essential.

Qualifications

• Minimum of five GCSE/GCE O levels at grades A-C / 9-4 including English and Maths.
• At least one year of face-to-face service experience with diverse public.
• Experience using ICT to access and use information.

Responsibilities

• Assist in the delivery of all library services.
• Handle client enquiries using print and electronic resources.
• Register clients and assist with promotional activities.

Skills

Customer service skills

Good communication skills

Teamwork

ICT proficiency

Education

Five GCSE/GCE O levels at grades A-C / 9-4 including English and Maths

Job description

Under the direction of the line manager the postholder will assist in the delivery of all library services. He/she will be a member of a team of front-line staff providing library services to meet the learning, information, leisure and cultural needs of the local community.

Responsibilities

• Handling client enquiries using print and electronic resources (eg books, CD ROM and the Internet).
• Introducing and explaining organisation services, rules and regulation to new and existing clients and operating the complaints procedure.
• Registering clients.
• Assist with the routine delivery of the programme of promotional activities to include school class visits, story time, user education events, special initiatives etc.
• Assist with the day-to-day routine procedures and the delivery of client focused library services in the areas of learning, information, leisure and culture.
• Shelving, tidying, maintaining books and other resources.
• Assist with collation of statistics and maintenance of appropriate records as required.
• Play an active role within the team in ensuring that all services are provided to consistently high standards and comply with current policy and procedures.
• Provide the first response to comments and complaints from the public within the guidelines of the Organisation Services complaint procedure.

Skills and Qualifications

• A minimum of five GCSE/GCE O levels at grades A-C / 9-4 or equivalent, including English and Maths or equivalent/higher qualification.
• At least one years’ experience of providing a face to face service to a diverse range of the public, which must include evidence of working with children and older people, in a customer focused environment.
• Experience of using current Information Communication Technology (ICT) for accessing, selecting and using information.
• Experience of working in a team environment.
• Good oral and written communication skills.
• Be able to work a mix of mornings, afternoons, evenings and weekends as required, both at base and in other service points as required.
• Have no criminal record which would prevent working with children and/or adults at risk.