Library and Student Centre Customer Service Assistant

University of Westminster; Greater London; On-site; GBP 29,000 - 33,000; Full time

Job summary

A renowned educational institution in London is seeking a Library and Student Centre Customer Service Assistant. The role involves providing first-line support for student services and requires previous customer service experience. Candidates need GCSE qualifications, and the position offers full-time and part-time options. This role includes some remote working possibilities, with an emphasis on teamwork and excellent communication skills.

Qualifications

• Experience in delivering first-line support for student services.
• Ability to work in a dynamic and changing environment.
• Collaborative and flexible teamwork skills.

Responsibilities

• Delivery of first-line support for university's student services.
• Answering customer enquiries in person and online.
• Working collaboratively across different teams.

Skills

Customer service experience

Excellent communication skills

Information handling skills

Education

GCSE

Job description

Job Title

Library and Student Centre Customer Service Assistant

Job Details

• Job ID: 55044
• Job Type: Full Time
• Category: Education
• Education: GCSE
• Posted: 2025-09-15
• Location: London, United Kingdom
• Job Views: 120

Job Description

Job information Library and Student Centre Customer Service Assistant from the Company University of Westminster, this latest Library and Student Centre Customer Service Assistant job vacancy is located in the city London located in the country United Kingdom. This latest job opening is open to job seekers who have the latest education / graduate GCSE. Job Vacancies in this Education field have been opened and published up to the specified time.

Responsibilities

There are three permanent posts with different working patterns. Please ensure you specify which role(s) you are interested in within the application form. One role is full-time, working 35 hours per week, Monday to Friday. One is a part-time role, working 34 hours per week, which will be worked over 5 days Sunday to Thursday. The salary stated above is the full time salary, the pro-rata amount would be £29,539 to £32,299 (Incl. LWA). One is a part-time role, working 27 hours a week, Monday to Friday, with a certain degree of flexibility. The salary stated above is the full time salary, the pro-rata amount would be £23,457 to £25,649 (Incl. LWA). We have an exciting opportunity to join our Student Centre team, primarily based at the Marylebone campus. To ensure consistency of service, occasional work at Cavendish and Harrow sites is to be expected. The posts are positioned within the Student Centre team, delivering first-line support for most of the university's student services. The post holder will enjoy working on busy service points and answering customer enquiries in person, over live chat and via our Enquiry Management System (COMPASS). They will appreciate working in a dynamic and changing environment, with opportunities to learn and develop skills. The successful candidate will have previous experience in customer service and meet the criteria set out in the person specification. They will work well with a diverse range of customers and have excellent communication and information handling skills. They will also enjoy working collaboratively and flexibly as part of a number of teams. These roles are site/office based but there is an element of remote working for the Sunday shift and our 12-8pm (once every fortnight).

Additional Information

To apply for this vacancy please click above. Further information can be found in the job description and person specification, which can be accessed through link below. At the University of Westminster, diversity, inclusion and equality of opportunity are at the core of how we engage with students, colleagues, applicants, visitors and all our stakeholders. We are fully committed to enabling a supportive and safe learning and working environment which is equitable, diverse and inclusive, is based on mutual respect and trust, and in which harassment and discrimination are neither tolerated nor acceptable. The University has adopted Smart Working principles to support and further our Equality, Diversity and Inclusion aims of being an inclusive, collaborative and flexible employer. Further details of Smart Working can be discussed at interview stage. Closing date: midnight on 01 July 2024. Interviews are likely to be held on: 11 July and 12 July 2024. Administrative contact (for queries only): [e-mail]

EEO and Diversity

At the University of Westminster, diversity, inclusion and equality of opportunity are at the core of how we engage with students, colleagues, applicants, visitors and all our stakeholders. We are fully committed to enabling a supportive and safe learning and working environment which is equitable, diverse and inclusive, is based on mutual respect and trust, and in which harassment and discrimination are neither tolerated nor acceptable.

Closing Date

Closed Date: 2025-10-15