Lettings Negotiator

Fawkes & Reece; Stretford; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A well-established property developer is looking for a Lettings Negotiator to enhance the customer experience across the UK. The ideal candidate will manage property enquiries, provide exceptional service, and maintain relationships. Responsibilities include recording customer interactions and following up on enquiries. A background in sales within the housing industry is required, along with strong communication skills. The role offers a competitive salary and appealing perks, including a commission structure and comprehensive benefits.

Benefits

Salary £28k - £30k

Quarterly commission + annual bonus

Pension Scheme with Salary Sacrifice Option

27 days holiday

1 day off for your birthday

Bike2Work Scheme

Bupa Healthcare

Life Insurance

Qualifications

• Experience within a Sales or Lettings role in the property market or housing industry.
• Track record of achieving & sustaining high customer satisfaction results.
• Good time management, ability to multitask, organise workload and work within a pressurised environment.
• Pro-active approach with the ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Comfortable working within bespoke IT systems.

Responsibilities

• Deliver outstanding service and maintain great relationships.
• Record customer information accurately in the software system.
• Ensure registered applicants receive marketing information.
• Act on inbound calls and emails regarding reservations.
• Follow up on enquiries to maximise potential.
• Ensure applicants meet referencing criteria before reservation.
• Contribute ideas to improve the lettings function.
• Carry out other duties as needed.

Skills

Sales experience

Customer satisfaction

Time management

Teamwork

Communication skills

IT literacy

Job description

Lettings Negotiator

A privately owned but well established property developer who focus on the Build-to-Rent sector are looking to appoint a Lettings Negotiator to support the lettings team with their portfolio across the UK.

Working closely with the Property Manager you will be responsible for delivering a fantastic customer experience over the telephone, by email and in person. You will be acting on enquiries in respect of properties across the portfolio and will be dealing with developments and properties in the leasing up phase, and when properties become available at the end of the lease period.

Duties and Responsibilities

• Deliver an outstanding service, building and maintaining great relationships.
• Ensure customer information is recorded accurately with the software system.
• Ensure registered applicants receive marketing information regularly.
• Act on inbound calls and emails, ensuring you advise on what units are available for reservation and where possible secure a reservation 'off plan'.
• Follow up on enquiries that have been made to maximise that potential enquiry.
• Ensure applicants meet the referencing criteria before reservation.
• Ensure where possible properties are reserved before they become vacant.
• Contribute ideas that you believe would benefit the lettings function and will positively contribute to the delivery of the teams KPI's.
• To carry out such other duties which are consistent with the nature, responsibilities or as necessitated by the needs of the business.

Key experience required

• Experience within a Sales or Lettings role in the property market or housing industry.
• Track record of achieving & sustaining high customer satisfaction results.
• Good time management, ability to multitask, organise workload and work within a pressurised environment.
• Pro-active approach with the ability to work independently and as part of a team.
• Excellent written and verbal communication skills - engaging with customers, subcontractors and third parties
• IT literate and comfortable working within bespoke IT systems

What's on offer?

• Salary £28k - £30k
• Quarterly commission + annual bonus
• Pension Scheme with Salary Sacrifice Option
• 27 days holiday
• 1 day off for your birthday
• Salary Sacrifice - Bike2Work Scheme
• Bupa Healthcare

Life Insurance

If you are interested in the Lettings Negotiator role and would like to apply, please apply with an up to date CV, via the link below.