Lettings Co-ordinator PRS

A2Dominion Housing Group Ltd; Oxford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A not-for-profit housing association seeks a Lettings Co-ordinator in Oxford to efficiently manage the lettings process. The role includes guiding tenants, maintaining property listings, and providing administrative support. Ideal candidates should be GCSE-qualified in Maths and English, with customer service experience and strong IT skills. Benefits include flexible working arrangements, holiday entitlement, and contributory pension. Join a team dedicated to creating homes that communities love.

Benefits

25 days' holiday

Up to 8% contributory pension

Flexible working

Generous health and lifestyle benefits allowance

Qualifications

• Educated to GCSE level (or equivalent) in Maths and English (Grades A*-C).
• Professional qualification in lettings or housing, or willingness to work towards one.
• Experience in a customer-focused environment, ideally within housing or a similar sector.
• Knowledge of the Private Rented Sector.
• Strong IT skills, including proficiency in Word and Excel.
• Excellent communication and interpersonal skills, both written and verbal.

Responsibilities

• Act as the first point of contact for potential tenants.
• Manage the administration of the lettings cycle.
• Support tenants through the sign-up process.
• Keep property listings up to date on various portals.

Skills

Customer service experience

Strong IT skills

Excellent communication

Analytical skills

Proactive improvement

Education

GCSE in Maths and English (or equivalent)

Professional qualification in lettings or housing

Tools

Word

Excel

Job description

Lettings Co-ordinator

Location: Oxfordshire, OX4 1NN
Salary: £29,696.00 per annum
Type: Fixed Term Contract – 6 months
Hours: Full Time - 35 hours per week – Monday to Friday
DBS Level: Basic

Join our dynamic team and play a key role in delivering a smooth and efficient lettings process. From handling initial enquiries to supporting tenants through their move, you’ll ensure every step is managed with care and professionalism.

Key Responsibilities

• Act as the first point of contact for potential tenants, responding to enquiries and guiding them through the sign-up process.
• Provide advice and support to A2Dominion tenants on lettings-related matters, including helping those looking to secure a move.
• Manage the administration of the entire lettings cycle, including end-of-tenancy and re-let processes, ensuring all paperwork is completed accurately and on time.
• Keep property listings up to date on portals such as Rightmove, Zoopla, and our website.
• Support the Area Lettings Manager with updates to policies, procedures, and work practices to drive continuous improvement.
• Assist in the organisation’s digital transformation by identifying opportunities to streamline and automate processes.
• Maintain accurate customer and property records in line with procedures.
• Provide general administrative support to the lettings team, including preparing correspondence, reports, and coding invoices and purchase orders.

More about you

• Educated to GCSE level (or equivalent) in Maths and English (Grades A*-C).
• Professional qualification in lettings or housing (or willingness to work towards one).
• Experience in a customer-focused environment, ideally within housing or a similar sector.
• Knowledge of the Private Rented Sector.
• Strong IT skills, including proficiency in Word and Excel.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to analyse data and draw logical conclusions.
• A proactive approach to continuous improvement and adaptability to change.

About us

At A2Dominion, we’re more than a housing provider. We’re a not-for-profit organisation with a clear social purpose: to create homes and communities people love to live in. With over 38,000 homes across London and the South East, we reinvest our profits into building more affordable homes and delivering services that make a real difference. We’re a G15 housing association with a strong social purpose.

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include

• 25 days’ holiday (plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at [e-mail].

We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Becci Zapala.
The role closes on Friday 16th January 2026. We reserve the right to close early upon appointment of the right candidate.