Lettings Assistant

Brown&Co LLP; Norwich; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local property management company is looking for a Lettings Assistant to join their team in Norwich. The successful candidate will manage multiple property portfolios and support the lettings team with various administrative tasks. Strong organizational skills and previous lettings experience are essential. The role offers generous benefits including a holiday scheme, life assurance, and a pension scheme. Flexible working arrangements are available, alongside a hybrid working policy.

Benefits

Generous holiday scheme

Life Assurance

Salary Sacrifice Pension scheme

Enhanced parental leave benefits

Holiday Buy Back Scheme

Long Service Awards

Health Cashplan

Volunteering day for charity

Qualifications

• Previous experience in lettings and/or property management is preferred.
• Strong organisational and time-management skills are essential.
• Excellent communication and customer service abilities are needed.
• Full UK driving license is preferred.

Responsibilities

• Liaise daily with landlords and tenants.
• Coordinate maintenance and repairs with contractors.
• Handle tenancy agreements, renewals, and compliance documents.
• Arrange and assist with viewing appointments.
• Update property management systems and maintain accurate records.
• Support compliance requirements, including safety certificates.
• Provide general administrative support to the lettings team.

Skills

Organisational skills

Time-management

Communication

Customer service

Job description

Job Description

We are seeking a proactive Lettings Assistant to join our team at the Norwich office. This role is ideal for someone who enjoys working with people, managing multiple properties and ensuring a high standard of service for landlords and tenants.

In this role you will support the Lettings team by coordinating the day-to-day management of a residential property portfolio as well as undertaking a range of office-based responsibilities such as answering telephone enquiries and responding to emails in a timely and professional manner.

Responsibilities

• Liaising with landlords and tenants on a daily basis
• Coordinating maintenance and repairs with contractors
• Handling tenancy agreements, renewals and compliance documents
• Arranging and assisting with viewing appointments
• Updating property management systems and maintaining accurate records
• Supporting compliance requirements, including safety certificates and tenancy documentation
• Providing general administrative support to the lettings team

Requirements

• Previous experience in lettings and/or property management
• Strong organisational and time-management skills
• Excellent communication and customer service abilities
• Full UK driving license (preferred)

Finding the right people is important to us and transferrable skills are always welcome. We value potential and are open to candidates who may not have every listed skill.

Our Benefits

• A generous holiday scheme starting at 25 days holiday increasing by 1 day each year to 28 days after 3 years of service.
• Life Assurance of 4x your basic salary
• Salary Sacrifice Pension scheme
• Enhanced Maternity, Paternity, adoption and shared parental leave benefits
• Holiday Buy Back Scheme
• Long Service Awards
• Westfield Health Cashplan
• 1 Volunteering Day for your chosen charity each year.

Equal Opportunities

We are an equal opportunities employer and do not tolerate discriminatory behaviour of any kind, in line with the Equality Act 2010.

Core working hours are Monday – Friday 9.00am – 17.30pm.

This is a permanent full-time position based on 37.5 hours (Monday – Friday) however we’re fully open to discussing part-time flexible working requirements. We also operate a hybrid working policy.