Leisure Receptionist

Village Hotels; Reading; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company in Reading seeks a Leisure Receptionist to offer exceptional customer service and assist members upon arrival. The ideal candidate has a passion for leisure and fitness, excels in interpersonal communication, and enjoys creating positive experiences. The role includes various benefits such as complimentary memberships and discounts. Join us to be part of an exciting team environment, fostering growth and wellness.

Benefits

Health and Wellness Membership

Discounted overnight stays

Friends and Family rates

Food and Drink discounts

Training and development opportunities

Well-being and healthcare benefits

Flexible working hours

Employee Assistance Programme

Pension scheme

Qualifications

• Natural ability to interact with all types of people.
• Passion for leisure, fitness, and customer service.
• Ability to tailor service and communication to individual needs.
• Drive to achieve and exceed targets.
• Team mentality for forming strong relationships.

Responsibilities

• Meet and greet members and guests on arrival.
• Resolve queries ensuring a positive experience.
• Provide excellent customer service and respond to enquiries.

Skills

Customer service

Effective communication

Interpersonal skills

Sales through service

Teamwork

Job description

Overview

Our Leisure Receptionist gives the first impression of our Village experience. You greet members and guests on arrival and are the first point of contact by phone. You’ll deliver top-notch customer service, ensuring members have what they need and that enquiries are handled effectively. You’ll get to know our members and help them make the most of Village life.

You’re not just a receptionist—you’re a Creator of Happiness. We value personality, individuality and a friendly, fun atmosphere. We aim to create lively, modern spaces for guests to work, eat, relax, play and exercise, with hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon.

Join us and access a range of benefits and opportunities for training, development and wellbeing.

Responsibilities

• Meet and greet members and guests on arrival, take bookings, and introduce new people to the club.
• Resolve queries and keep our members happy, ensuring a positive experience from start to finish.
• Provide excellent customer service and respond effectively to enquiries by phone and in person.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, with rates from £35 and inclusive breakfast options.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount in Village Hotel Starbucks stores (on and off shift).
• Excellent training and development including Rising Stars and Talent Academy programmes.
• A varied training approach across hotel areas, including our Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• Well-being and Healthcare benefits and monthly wellbeing programmes to support mental health.
• Mental health support, with first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to an Employee Assistance Programme for support and counselling.
• Flexible working hours and a supportive, inclusive work environment with regular team events.
• Reward and Recognition incentive schemes and anniversary rewards for service milestones.
• Electric car salary sacrifice scheme and birthday off as standard.
• Discounted Health Cash plan and Sick Pay Insurance.
• A range of events to celebrate and recognise employees and local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme and Life Insurance.
• Terms and conditions apply based on your contract.

What we need from you

• A natural ability to interact with all types of people, using effective selling techniques and a belief in sales through service.
• A passion for leisure, fitness and customer service.
• Ability to understand individual needs and tailor service and communication accordingly.
• A drive to achieve and exceed targets.
• A team mentality and ability to form strong relationships within leisure and other departments.

Please note — All offers are subject to a successful DBS check in this role.

Come and be part of something new and special—Work, Grow & Play the Village Way!