Leisure Receptionist

Village Hotels; Ashton-under-Lyne; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leisure and hospitality group in Ashton-under-Lyne is seeking a Leisure Receptionist to provide top-notch customer service and create a welcoming atmosphere for members and guests. Responsibilities include greeting visitors, handling bookings, and resolving inquiries. The ideal candidate will have a passion for fitness and leisure, excellent communication skills, and a commitment to exceeding customer expectations. This role offers various benefits including discounts and well-being programs.

Benefits

Complimentary Health and Wellness Membership

Discounts on overnight stays

50% discount on Food and Drink

Excellent training and development programs

Flexible working hours

Employee Assistance Programme

Qualifications

• Natural ability to interact with all types of people.
• Passion for leisure, fitness and customer service.
• Ability to understand individual needs.

Responsibilities

• Greet members and guests and deliver excellent customer service.
• Meet, greet, and take bookings for new members.
• Resolve queries and ensure member satisfaction.

Skills

Customer service

Effective communication

Teamwork

Sales through service

Job description

Overview

Our Leisure Receptionist gives the very first impression of our Village experience. You will greet members and guests on arrival and be the first point of call by phone, delivering top-notch customer service and ensuring enquiries are dealt with effectively. You love a chat and understand what makes a great customer experience, getting to know our members and helping them make the most of Village life.

On a day-to-day basis, you’ll be meeting, greeting, taking bookings to introduce new people to the club, resolving queries and keeping our members happy. You’re not a receptionist… you’re a Creator of Happiness! Work, Grow, Play! At Village Hotel Club we embrace personality, individualism and fun, delivering modern, lively spaces for work, dining, relaxation, play and exercise.

Join us and we can offer you a range of benefits and opportunities to develop your career within our hotels and leisure clubs from Aberdeen to Bournemouth and beyond.

Responsibilities

• Greet members and guests on arrival and be the first point of call by phone, delivering excellent customer service.
• Meet, greet, take bookings and introduce new people to the club.
• Understand member needs and tailor service and communication accordingly.
• Resolve queries and ensure members are satisfied with their Village experience.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, with experiences from £35 and breakfast included.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in Village Hotel Starbucks stores.
• Excellent training and development including Rising Stars and Talent Academy programmes.
• Training across several hotel areas with our Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• Well-being and healthcare benefits with monthly well-being programmes.
• Mental health support, with up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to Employee Assistance Programme for support and counselling.
• Flexible working hours and a supportive, inclusive work environment with regular team events.
• Reward and Recognition schemes, anniversary rewards, and pension, life insurance.
• Electric car salary sacrifice scheme and birthday off as standard.
• Discounted Health Cash Plan and Sick Pay Insurance.
• A range of events to celebrate, reward and recognise employees and local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• T&C’s apply based on your contract.

What we need from you

• A natural ability to interact with all types of people, using effective selling techniques and believing in sales through service.
• A passion for leisure, fitness and customer service.
• An ability to understand individual needs and tailor service and communication accordingly.
• A drive to achieve and exceed targets.
• A team mentality and ability to form great relationships within leisure and other departments.

Please note - All offers are subject to a successful DBS check in this role.

Come and be part of something new and special — Work, Grow & Play the Village Way!