Leisure Duty Manager

Parkwood Holdings Limited; Caernarfon; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading leisure management company in Caernarfon is seeking a Leisure Duty Manager. This role involves ensuring health and safety standards, delivering swim programmes, and providing excellent customer service. The ideal candidate will have a relevant qualification in Leisure Management and strong relationship-building skills. Opportunities for training and professional growth are available.

Benefits

Paid annual leave: 33 days per year

Pension: NEST Auto Enrolment after 3 months

Qualifications

• Recognised qualification in Leisure Management or related field is desirable.
• Welsh language skills are desirable.
• Experience in the leisure industry is preferred.
• First Aid at Work and National Pool Lifeguard Qualifications are desirable.
• A Level 2 teaching qualification is desirable.
• Recognised Pool Plant Operators qualification is desirable.

Responsibilities

• Ensure the highest standards of health and safety and customer care.
• Support the development and delivery of the swim programme.
• Deliver the learn-to-swim programme and assist with lifeguarding.
• Collaborate closely with the Duty Activity Manager and Swim Manager.

Job description

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The Leisure Duty Manager position is a key role within the company, involving ongoing customer liaison, teaching, lifeguarding, and customer service. It offers a rewarding experience and serves as a stepping stone to a career in leisure management within a dynamic and growing company.

Primary objectives:

• Ensure the highest standards of health and safety and customer care within the centre.
• Support the development and delivery of the swim programme in Welsh, ensuring all services and promotional materials comply with Welsh Language legislation.
• Deliver the learn-to-swim programme and assist with lifeguarding as required by the Swim Manager.
• Assist in developing and promoting innovative pool programmes to increase usage and profitability.
• Take shift management responsibility to maximize centre performance and maintain high customer care standards.
• Collaborate closely with the Duty Activity Manager and Swim Manager to gain experience and knowledge.

The Leisure Duty Manager will focus on the following daily tasks:

• Maintain a clean, high-quality facility with engaging leisure programmes.
• Act as part of the Centre Duty Management Team on a shift rota, including early mornings, evenings, and weekends.
• Ensure all health and safety procedures are followed at all times.
• Assist in delivering the learn-to-swim programme and lifeguarding duties.
• Support teaching and coaching courses, maintaining a register of qualified staff.
• Report on performance metrics, statistics, and KPIs for contract monitoring.
• Ensure sufficient staffing for safe and effective pool operations.
• Serve as a key holder responsible for opening and closing the pool.
• Undertake any necessary regulatory requirements.

The Candidate

Qualifications, Knowledge, and Skills

• Recognised qualification in Leisure Management, Sports Development, or related field is desirable.
• Welsh language skills are desirable.
• Experience in the leisure industry within small to medium-sized enterprises is preferred.
• First Aid at Work and National Pool Lifeguard Qualifications are desirable; training will be provided if not held.
• A Level 2 teaching qualification is desirable; training will be provided if not held.
• Recognised Pool Plant Operators qualification is desirable or must be obtained within a set timeframe.

Personal Characteristics

• Ability to gain respect and acceptance from teams.
• Strong relationship-building skills with customers, clients, and colleagues.
• Effective communication skills at all organisational levels.
• Willingness to work additional hours as needed.
• A desire to learn and develop towards becoming a Swim Manager.
• Flexibility to perform recreation assistant and swim teaching duties when required.

DBS Check

This position may be classified as a regulated post, requiring a DBS Disclosure. If not already held, a DBS check may be necessary.

Conditions of Employment

• Title: Leisure Duty Manager
• Reporting to: [Position Title]
• Grade: 4
• Paid annual leave: 33 days per year
• Pension: NEST Auto Enrolment after 3 months of service