Leisure Club Attendant

Cairn Group; Harrogate; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK hospitality company is looking for a Leisure Club Attendant to be the smiling face of its health and fitness facilities. You'll maintain high standards, ensuring guests and members feel welcomed and valued. The ideal candidate should possess good interpersonal skills, and preferably hold qualifications such as a lifeguard certification and first aid. Join our team to not only support guest experiences but also contribute to a positive and compliant operational environment.

Benefits

Service Excellence Bonus

Get Paid in Real-Time with Wagestream

Discounted stays across venues

50% off food and drinks

Exclusive spa and wellness offers

Savings on shopping and entertainment

Career development programs

Superstar Awards

Long-Service Awards with extra leave

Bonus for referring friends

24/7 Employee Assistance Programme

Pension Scheme

Year-Round Incentives

Bereavement Leave

Qualifications

• Create a welcoming environment putting member satisfaction first.
• Go above and beyond to help, support, and guide members.
• Communicate clearly and contribute to a positive atmosphere.
• Maintain a smart appearance and lead with professionalism.
• Stay organized and respond quickly to situations.

Responsibilities

• Ensure all guests and members feel valued and supported.
• Maintain high standards and complete regular pool checks.
• Assist with new member inquiries and drive club revenue.
• Contribute to operational compliance, health, and safety.

Skills

Welcoming and supportive environment

Excellent customer service

Team player

Ability to stay calm under pressure

Proactive and organized

Education

Lifeguard qualification

First aid certificate

Gym or pool plant qualification

Job description

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.

About the Role:

As a Leisure Club Attendant, you’ll be the welcoming face of our health and fitness facilities—ensuring every guest and member feels valued, supported, and inspired throughout their visit.

You’ll play a key part in maintaining high standards, completing regular pool checks, and ensuring all areas are clean, safe, and ready for use. You’ll also assist with new member enquiries and help drive club revenue through great service and a proactive, positive approach.

From supporting guest experiences to contributing to operational compliance and health and safety, your focus will be on creating a relaxing and rewarding environment for all who visit.

About You:

• A Hospitality Hero – You create a welcoming and supportive environment that puts member satisfaction at the heart of everything you do.
• A Service Superstar – You go above and beyond to help, support, and guide our members and guests.
• A Team Player – You communicate clearly and contribute to a positive, productive working atmosphere.
• Cool Under Pressure – You stay calm and focused, ensuring everything from safety checks to member queries are handled with professionalism.
• Polished & Professional – You maintain a smart appearance and lead by example with excellent customer service.
• Proactive & Organised – You stay on top of routines and respond quickly to situations as they arise.
• Qualified – You ideally hold a lifeguard qualification, first aid certificate, gym or pool plant qualification, and you’re eager to keep learning.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
• Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,
• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
• Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
• Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
• Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.