Leisure Assistant

Village Hotels; Bury St Edmunds; On-site; GBP 24,000 - 30,000; Full time

Job summary

A hospitality and leisure company in Bury St Edmunds is seeking passionate individuals to join their team. The role involves ensuring cleanliness and safety in public areas, providing outstanding customer service, and addressing member needs to enhance their fitness experience. Candidates should have excellent communication skills and a solutions-oriented mindset. Join a fun and inclusive work environment with numerous benefits, including leisure club membership and employee discounts.

Benefits

Complimentary leisure club membership

Employee discounts on overnight stays

50% discount on food and drink

Flexible working hours

Inclusive work environment

Well-being programs

Qualifications

• Passion for hospitality, leisure, and fitness.
• Ability to deliver outstanding customer service.
• Solutions oriented with an eye for spotting issues.

Responsibilities

• Ensure public areas are clean and well-maintained.
• Respond to poolside alarms and maintain safety.
• Deliver an exceptional member experience.

Skills

Customer service

Attention to detail

Problem-solving

Communication

Job description

Awesome people are crucial to making our awesome clubs run smoothly. We pride ourselves on offering high quality facilities that leave our guests impressed.

So you’ll bring your passion for perfection to ensure our public areas are looking slick. Whether it’s sprucing up the studios, keeping the gym floor looking on form or perfecting the poolside, you’ll just love to stay on top of your game.

You recognise that our members have a certain standard when it comes to their fitness experience. So you’ll be hell-bent on making it one that keeps the smiles coming. Expect a varied day-to-day that includes cleanliness, hygiene, refining our awesome guest experience and taking care of the pool area, such as responding to poolside alarms.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

• Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.
• Employee Discount on overnight stays at Village Hotels starting from £35 based on 2 sharing
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel
• Exciting training platform with gamified learning
• Discounts and cashback offers on many High Street Brands
• A range of Well-being and Healthcare benefits
• Financial wellbeing support via Salary Finance
• Employee Assistance Programme
• Flexible working hours
• A fun, supportive and inclusive work environment with loads of Development opportunities
• Regular team events with our BIG People days monthly
• Excellent Reward and Recognition Incentive schemes
• Monthly well-being programme for all employees to support your mental health
• Anniversary rewards for key milestones of service
• Holiday Purchase scheme
• Birthday day off
• Electric car salary sacrifice scheme

*T&C’s apply based on your contract

What We Need From You

• A passion for everything hospitality, leisure and fitness
• A smile and ability to talk to everyone
• The ability to deliver outstanding customer service leading to exceptional member satisfaction
• Solutions orientated with an eye for spotting issues before they happen
• Ability to work in compliance with company and legal guidelines, keeping yourself, colleagues and customers safe

**Please note - All offers are subject to a successful DBS check in this role**

Come and be part of something new & something special - Work, Grow & Play the Village Way!