Legal Support Supervisor

Kennedys; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A global law firm in Greater London seeks a Legal Support Supervisor to manage a team of Legal Support Assistants. The role includes responsibilities such as triaging jobs, ensuring quality control, and developing team capabilities. The ideal candidate will have experience in a law firm and proven leadership skills, alongside exceptional communication and organizational abilities. This role supports a vibrant team culture focused on excellence and collaboration.

Benefits

Professional development opportunities

Inclusive workplace culture

Qualifications

• Experience working in a law firm.
• Proven experience in leading remote teams.
• Highly organized with a confident and proactive approach.

Responsibilities

• Manage a team of Legal Support Assistants.
• Triage jobs and monitor quality control output.
• Create guidance sheets and knowledge bank for the team.

Skills

Team management

Communication

Problem-solving

Organizational skills

Adaptability to change

Tools

MS Office

ServiceDesk Plus

Excel

PowerPoint

Job description

Kennedys LSA (Legal Support Assistant) team have a key role contributing to the effectiveness of the Firm by providing a comprehensive admin support service across the offices UK and global.

The inhouse team of Legal Support Assistants (LSAs) are an integral part of the secretarial community, delivering document services to Kennedys offices. The team are quite diverse with a large and complementary array of skills and abilities existing under the Kennedys brand.

The Supervisor Role is key to the continued success of the services delivered by the Legal Support Assistants. The Supervisor will report to the Team Leader and will be pivotal in supporting with the management of the workflow and providing guidance / support to our team ensuring they understand what is required of them and that they deliver an effective service to the business.

This role is ideal for a confident Supervisor who is passionate about building a high performing team that delivers exceptional results. This role will encompass a combination of legal support and supervisory responsibilities. The role shall also require occasional attendance in the office to attend meetings and / or training.

Legal support supervisor responsibilities

• Manage a team of direct reports within the LSA team alongside another LSA Supervisor reporting into the LSA Team Leader.
• Triage SD & BigHand by monitoring and allocating jobs alongside another LSA Supervisor. Support the team to achieve SLAs whilst reviewing quality control output. Reviewing with LSAs on a monthly basis during catch ups.
• Should deadlines on the documents appear unrealistic, raise with the team immediately to manage expectations. Flagging with the LSA Team Leader.
• Contribute and suggest ways to raise the profile of the LSA team across Kennedys using internal platforms such as the Intranet, newsletters, and requesting feedback to help promote the team.
• Expert matter for each of Kennedys practice areas and the different ways of working and support needs which will differ for each team. Be able to produce guidance sheets / create a knowledge bank for the LSA team.
• Developing our people – performance reviews, gathering feedback, helping to achieve SMART objectives along with the LSA Team Leader, holding regular one-to-ones to monitor, focusing on performance and productivity whilst helping to achieve career objectives.
• Assist with interviews from start to end, onboarding with a 5
• experience.
• Kennedys helplines (insurance team) support the triage team in ensuring allocated LSAs are acknowledging calls within set timeframes.
• Work closely with the Healthcare Team Co Ordinators to oversee and at times cover the CMS upload allocation.
• Conducting meetings in conjunction with, with LSA Team Leader, with any employee relation matters / return to work discussions.
• Monitoring and approving holiday, absence management. Covering for the LSA Team Leader and colleagues as required.
• Create and maintain effective relationships with the LSAs and the wider teams you will be working alongside, ensuring strong upward management on timescales and completion of work which may emanate from anywhere within the business
• Compliance – ensuring the LSAs have the knowledge and training, to be able to handle any admin tasks to reduce errors and potential issues. Ensures their team are attending all relevant training to continually develop capabilities.
• Working with the LSA Team Leader to address any skill gaps and training needs across the team, putting in place quality check reviews. Shares and promotes best practice to ensure consistently high quality standards are met.
• Early adopter – work closely with the LSA Team Leader on piloting of new technology initiatives and ways of working, engaging support for pilots giving providing constructive feedback, having a positive approach to help engage the wider LSA team.
• Encourage teamwork so all LSAs feel part of the team, working alongside the LSA Team Leader to discuss and implement ideas.
• Visual Identity – building the brand ensuring all documents comply with the Kennedys identity.
• Advanced proficiency in MS office familiarity with work flow tools such as ServiceDesk Plus, Kase, K2, BigHand, Excel, PowerPoint and Outlook.
• Provide cover for the other Legal Support Supervisor and Team Leader during holiday and absences
• Encouraging LSA attendance at Townhalls, , TC meetings, Leadership meetings, breakfast meetings.

Skills & Attributes of the Legal support supervisor

• Experience of working in a law firm with a strong background in business services
• Proven experience of leading and motivating a remote based team.
• Exceptional communication and people skills, with the ability to adapt their style and use influencing and negotiation techniques.
• Highly organised individual with a professional, confident and proactive approach to their role.
• Confident dealing with difficult and challenging situations.
• Understand and live by Kennedys values – approachable, straightforward, supportive and distinctive
• Work in line with the Firm's Contribution Areas which are specific to your role and level
• Effective at problem solving and conflict issue resolution, appropriate escalation and team work ethos.
• Strategic thinker with ideas for evolving and change especially with new technology, whilst being able to adapt to change, often at pace and bring others on the journey with them.

Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys

About Kennedys

Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,750 people worldwide across 47 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field.

Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.

We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.

What do we have to offer?

We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.

Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable, straightforward, supportive and distinctive. Our are at the core of who we are and what make us a great firm to work with and for.

The Firm recognises the value of investing in our people's development and believes our culture and values contribute to the quality of our work and of our client relationships. With a culture of on-the-job and experiential learning, peer to peer learning, mentoring, resources and tools that enable you to drive your career, we can support your development in your current and future roles. A variety of other opportunities are available including secondments to clients and our global offices.

We strive to celebrate empower our people and ensure everyone can bring their authentic selves to work. We've created a culture based on client service, professional excellence, hard work and trust, where diversity, equity and inclusion (DE&I) is a key priority. We recognise that many of our people want to work for an employer that is aligned to their values, which is why we are building an inclusive culture, decarbonising our operations and supporting our people to thrive at work. Our people are the key to driving this change and helping us to make a difference to our clients, our people and the communities in which we live and work.

Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.