Leasing Business Support Coordinator

Nacro; Birmingham; On-site; GBP 27,000; Full time

Job summary

A community support organization is seeking two Leasing Business Support Coordinators for their Birmingham office. The role requires strong organizational and administrative skills to ensure efficient property leasing activities, including tracking acquisitions and maintaining compliance. Candidates must have excellent communication skills and experience with CRM systems. This full-time, permanent position offers a salary of £26,647 per annum.

Qualifications

• Basic DBS Clearance required.
• Strong IT proficiency including experience with CRM and housing management systems.
• Ability to meet strict deadlines.

Responsibilities

• Monitor property acquisitions, ensuring compliance is met.
• Prepare and issue lease documentation for new leases and renewals.
• Maintain records of assessed, approved, and rejected properties.
• Update and maintain CRM and housing management systems.
• Provide general administrative support including call handling.

Skills

Strong administrative skills

Excellent attention to detail

Verbal and written communication

IT proficiency with CRM systems

Organisational skills

Job description

Leasing Business Support Coordinator

Positions Available: 2

Location: Birmingham (Office Based)

Salary: £26,647 Per Annum

Contract: Full‑Time, Permanent

Hours: Monday to Friday, 40 hours per week (including 5 hours paid lunch break)

Requirement: Basic DBS Clearance

About Nacro

For over 50 years, Nacro has supported people across England and Wales to overcome disadvantage, reduce reoffending, and move on from homelessness. Through our housing, education, and justice services, we empower individuals to build positive, independent futures.

About the Role

We are seeking two highly organised and detail‑focused Leasing Business Support Coordinators to join our Birmingham‑based team. You will play a crucial part in ensuring the smooth running of Nacro’s property leasing activities, supporting the full lifecycle of property acquisition, leasing, compliance, and decommissioning.

Working closely with Property Acquisition Managers, Leasing Leads, and colleagues across Operations, Maintenance and Finance, you will help ensure that all processes are efficient, compliant and accurately documented. Strong administrative skills, excellent communication and confidence using CRM and housing management systems are essential.

Key Responsibilities

• Track and monitor property acquisitions from initial assessment to onboarding, ensuring compliance requirements are met.
• Prepare, populate and issue lease documentation for new leases and renewals, ensuring approvals and signatures follow Nacro procedures.
• Maintain accurate records for all assessed, approved and rejected properties.
• Work with Property Acquisition Managers and Leasing Leads to ensure compliance certification is in place before properties go live.
• Update and maintain CRM, housing management systems, databases and leasing trackers with accurate, timely information.
• Support decommissioning by capturing and sharing accurate property information with relevant teams.
• Collate financial records and spreadsheets to support leasing and acquisition activities.
• Assist with identifying new property partner opportunities and maintain engagement records.
• Provide general administrative support, including call handling, note‑taking, meeting bookings and internal communications.

Essential Skills & Qualities

• Strong administrative skills with excellent attention to detail and the ability to meet strict deadlines.
• Confident verbal and written communication with a range of internal and external stakeholders.
• Strong IT proficiency, including experience with CRM and housing management systems, and the ability to adapt quickly to new technology.
• Highly organised, with effective planning skills and the ability to re‑prioritise as needed.
• Flexible, collaborative and proactive approach to supporting the wider team.

For the Nacro Candidate pack please click here.

For further information about the role, please click here.