Learning Support Assistant

Education for Industry Group; Greater London; On-site; GBP 27,000; Full time

Job summary

An educational organization in Greater London is seeking a proactive Service Desk Technician to ensure smooth operation of its service desk. The successful candidate will monitor support tickets, work closely with management for service improvements, and provide high-quality IT support. A relevant IT qualification and experience in service desk environments are required. The role offers competitive pay, funded professional qualifications, and generous leave options. Join us to support young people's educational journey.

Benefits

Funded Professional Qualifications

Generous and Flexible Leave Options

Monthly Wellbeing Allowance

Qualifications

• Experience in IT Service Desk environment
• Strong commitment to delivering high-quality technical support
• Ability to improve service performance

Responsibilities

• Monitor support tickets from receipt to resolution
• Work with Service Desk Manager to identify service improvement opportunities
• Support delivery of a reliable service to staff and stakeholders

Skills

IT knowledge

Customer-focused support

Technical expertise in Microsoft systems

Active Directory and Azure administration

Education

Relevant IT qualification or equivalent

Tools

Microsoft Office 365

Network devices

A/V equipment

Telecoms equipment

Job description

Division Education for Industry Group

Hours Full-Time, Contract Permanent (Monday to Friday), Location (Main site) FRA Academy: Electra House – London, Moorgate EC2M 6SE and LCBT Academy: 3-5 Fashion Street, London, E1 6PX.

About EFI Group

EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence.

About the role

We are looking for a proactive and customer-focused Service Desk Technician to join our Service Desk Team at the Education for Industry Group. You will play a key role in ensuring the smooth operation of our service desk, handling support requests directly while setting a strong example for junior team members.

In this role, you will monitor support tickets from receipt through to resolution, ensuring timely and effective responses. You will also work closely with the Service Desk Manager to identify opportunities for service improvement, helping to prevent issues before they arise and reducing reliance on reactive support.

As a technical expert on EFI’s technology estate and software systems, you will develop and maintain detailed knowledge to meet evolving business needs. Collaboration with teams across the organisation will be essential as you support the delivery of a high-quality, reliable service to staff and stakeholders.

We encourage candidates to apply for this role if they are tech savvy with strong IT knowledge, and a keen interest to enter the world of IT.

About you

• Qualifications: A relevant IT qualification or equivalent professional qualification.
• Experience: Demonstrate experience within an IT Service Desk environment and Service Desk role.
• Expertise: Excellent knowledge of Microsoft systems, including Office 365, technological assets such as A/V equipment, telecoms equipment, computers, and network devices and proficiency in both Active Directory and Azure administration, networks and systems.
• Passion: Strong commitment to delivering high-quality technical support, improving service performance, and supporting young people, their education and colleagues by ensuring a smooth, reliable digital experience for all users.

Why The EFI?

• Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance and annual CPD.
• Generous and Flexible Leave Options: Including an around-the-world trip after five years of service.
• Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave.
• Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance, and funded counselling/CBT through Education Support Employee Assistant Programme.

Salary

£26,550 per annum, subject to qualifications and experience.

How to apply/Next Steps

Click 'Apply for this job' to submit your application.

Closing Date

8am on 27 January 2026.

Interviews/Recruitment Day

Week commencing 6th February, in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE or LCBT Academy: 3-5 Fashion Street, London, E1 6PX.

Please contact [e-mail] for further information.

The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer.

Thank you for sharing our values and commitment to student safety.