Learning Response Lead | Berkshire Healthcare NHS Foundation Trust

BERKSHIRE HEALTHCARE NHS FOUNDATION TRUST; Wick Hill; Remote; GBP 45,000 - 55,000; Full time

Job summary

A prestigious healthcare organization in the UK is looking for a Learning Response Lead to champion patient safety and drive meaningful improvements in care. This role involves leading reviews, collaborating across teams, and delivering training. The ideal candidate will have relevant experience in patient safety and strong communication skills. Flexible working options and generous benefits are offered.

Benefits

Flexible working options

27 days' annual leave

Generous NHS pension scheme

Learning and career development

Cycle to Work scheme

Wellbeing tools and services

Discounts at retailers

Generous parental leave

Free parking

Qualifications

• Experience leading patient safety learning responses.
• Leadership qualification or equivalent understanding.
• Strong report writing and presentation skills.

Responsibilities

• Lead high-quality learning responses to patient safety incidents.
• Coordinate and facilitate patient safety reviews.
• Deliver training on learning response methodologies.

Skills

Patient safety experience

Excellent verbal communication

Analytical abilities

Dynamic and pragmatic

Job description

Overview

Join us as a Learning Response Lead - Champion patient safety and drive change. This senior role supports the team with meeting the requirements of the Patient Safety Incident Response Framework (PSIRF), focusing on leading a high-quality learning response process for learning reviews including Swarm Huddles, After Action Reviews, MDTRoundtables and ThematicReviews. The role works as part of a wider multi-disciplinary team across the organisation to ensure robust patient safety learning responses; to investigate, review and analyse using recognised tools and principles of human factors and ergonomics, systems engineering, psychology, and best practice. A high level of sensitive engagement with patients, families, staff, and others affected by incidents is expected. The post holder will predominantly work from home using virtual technology, with the ability to travel across organisational boundaries, maintain regular face-to-face contact with colleagues and attend meetings as required. Our current headquarter base is in Bracknell (London House).

Responsibilities

• The post holder will lead high-quality learning responses to patient safety incidents, driving meaningful improvements in care across the Trust.
• Coordinate and facilitate comprehensive patient safety reviews (PSRs), applying human factors and systems thinking alongside compassionate engagement with patients, families, and staff, ensuring sensitive and effective learning processes.
• Collaborate with clinical, corporate, and executive stakeholders to embed a just culture and endorse psychological safety.
• Deliver training on core learning response methodologies to support local teams in applying them.
• Present findings at key internal forums and influence change at every level.
• Support and inspire a culture of continuous learning and improvement in physical health, mental health, and children’s services.

Qualifications and Experience

• Relevant experience in patient safety and/or governance and leading patient safety learning responses.
• Leadership qualification or demonstrable equivalent understanding and experience.
• Excellent verbal and written communication skills, with report writing experience and strong analytical abilities.
• Experience in presentation and teaching.
• Dynamic, resourceful, pragmatic approach; Disability Confident.

Additional Information

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. Some recruitment situations may limit the number of interviews offered. For more details please visit the employer’s page.

Hours and Location

The postholder will work 37.5 hours per week, ideally 7.5 hours per day over five days, Monday to Friday. Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust, rated 'outstanding' by the CQC. We offer an inclusive and compassionate environment where people feel they belong and can flourish. Berkshire Healthcare’s values are:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Benefits

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service plus opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• Cycle to Work and car leasing schemes including electric vehicles
• Access to wellbeing tools and services
• Discounts at retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites