Learning and Development Systems Administrator

East and North Hertfordshire NHS Trust; Stevenage; On-site; GBP 24,000 - 32,000; Full time

Job summary

A healthcare provider is seeking a Learning and Development Systems Administrator to support the L&D team in managing various administrative tasks. The ideal candidate will help ensure effective training delivery and improve team outcomes. Strong organizational and communication skills are essential. This role promotes a positive work-life balance and supports flexible working arrangements.

Benefits

Flexible working arrangements

Supportive work environment

Opportunity to develop skills

Qualifications

• Experience in managing administrative tasks in a team environment.
• Ability to act as a point of contact for inquiries.
• Experience with scheduling and coordinating training sessions.

Responsibilities

• Manage and respond to team inbox queries.
• Schedule and manage training sessions via ENH Academy.
• Coordinate bookings for training venues.

Skills

Strong organisational skills

Strong communication skills

Attention to detail

Ability to work independently

Team collaboration

Job description

To be trusted to provide consistently outstanding care and exemplary service

Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

We are recruiting for a Learning and Development Systems Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

In this vital role, you will support the Learning and Development (L&D) team by managing a range of administrative tasks essential to achieving team goals. You will help us ensure that we attract, develop, and retain the best talent, align with our organisational objectives, and ultimately, work together to achieve excellent outcomes for our patients.

Responsibilities:

• Manage and respond to queries in the team's generic inboxes (Learning and Development and Grow Together).
• Act as the first point of contact for internal and external enquiries, offering information and signposting where necessary.
• Schedule and manage training sessions via the ENH Academy platform – including communicating with learners, recording attendance, issuing feedback forms and certificates, and maintaining updated course listings.
• Coordinate bookings for both internal and external venues for face‑to‑face training delivery.
• Maintain an up‑to‑date contact list of all training leads to ensure broad promotion of learning opportunities, with a focus on clinical colleagues.

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re‑apply and can be slotted into the role on a permanent basis if appropriate.

If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.

EQUITY, DIVERSITY AND INCLUSION

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under‑represented in various parts of our workforce.

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing [email”protected].

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer‑friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognising diverse challenges and creating a supportive environment where carers feel valued.

Someone who can work independently while also contributing effectively as part of a team.

A proactive individual who can follow established policies, procedures, and protocols with confidence.

Strong organisational and communication skills, with attention to detail and a learner‑focused mindset.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

HOSPITALS AND SERVICES

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We run the following hospitals: + The Lister Hospital, Stevenage + New Queen Elizabeth II (New QEII), Welwyn Garden City + Hertford County, Hertford + Mount Vernon Cancer Centre (MVCC), Northwood.

We have ambitious plans to become an outstanding, patient‑led Trust where dedicated staff provide high‑quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.