Learning And Development Officer Housing

Reed; City Of London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local authority in London is seeking a Learning and Development Officer to design and deliver engaging training programs for its teams. The ideal candidate will have experience in Housing Benefit and excellent organizational skills. This role offers an opportunity to work within a dynamic team and make a meaningful impact on the community. Competitive hourly rates apply.

Benefits

Competitive hourly rate

Opportunity to work within an innovative local authority

Engage in meaningful work

Qualifications

• Demonstrated knowledge of Housing Benefit and/or Homelessness Reduction and Prevention.
• Proven track record in designing and delivering engaging training programs.
• Excellent presentation, facilitation, and organisational skills.
• Ability to identify training needs through analysis.
• Collaborative approach with the ability to influence at all levels.
• High proficiency in Google applications and enthusiasm for learning.
• Excellent communication, customer service, and time management skills.
• Flexible, adaptable, and inclusive approach to work.
• Self-motivated, innovative, and creative with integrity.

Responsibilities

• Deliver in-person training tailored to the needs of various teams.
• Create training programmes that include systems and interpersonal skills.
• Manage and prioritise training needs effectively.
• Ensure successful delivery of training for staff at all levels.
• Conduct ongoing research to update training courses.

Job description

Learning and Development Officer

• Location: Hackney, London
• Job Type: Temporary, Immediate Start
• Salary: Umbrella - £33.64 per hour; PAYE - £24.96 per hour

Join the dynamic and progressive team at our local authority known for its resilience, vibrant community, and commitment to equity and innovation. We are seeking an exceptional Learning and Development Officer to design and deliver training programs focused on the NEC Housing system, particularly the EDMS and IHMS applications.

Day-to-day of the role

• Deliver in-person training and design courses tailored to the needs of the Benefits and Housing Needs, Customer Services, and Revenues teams.
• Create a variety of training programmes that include system, legislative, policy, process, and interpersonal skills.
• Manage and prioritise training needs, being proactive and able to work under pressure to meet high demands.
• Ensure the effective delivery of training for staff at all levels, maintaining a track record of successful outcomes.
• Conduct ongoing research to stay updated with changes in policy and legislation, and use this information to develop and evaluate training courses.

Required Skills & Qualifications

• Demonstrated knowledge and understanding of Housing Benefit and/or Homelessness Reduction and Prevention.
• Proven track record in designing and delivering engaging training programs.
• Excellent presentation, facilitation, and organisational skills.
• Ability to identify training needs through analysis and regular consultation with stakeholders.
• Collaborative approach with the ability to influence and advise at all levels.
• High proficiency in Google applications and enthusiasm for learning new systems.
• Excellent communication, customer service, and time management skills.
• Flexible, adaptable, and inclusive approach to work.
• Self-motivated, innovative, and creative with a strong sense of drive and integrity.

Benefits

• Competitive hourly rate.
• Opportunity to work within a leading and innovative local authority.
• Engage in meaningful work that directly impacts the community.

To apply for the Learning and Development Officer position, please submit your CV