Learner Services Team Leader

Coventry City Council; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local council is looking for a Team Leader to join their Learner Services Team, tasked with supporting curriculum staff and ensuring a positive experience for learners. The role involves managing a team, coordinating tasks, and providing guidance to future students. Candidates must possess strong leadership and communication skills, and have the right to work in the UK. This position is not offering sponsorship.

Benefits

Rewards and benefits package

Qualifications

• Natural leader who enjoys helping others succeed.
• Highly organized and can manage a busy workload.
• Strong communication and interpersonal skills.

Responsibilities

• Lead a team that supports specific curriculum areas.
• Coordinate administrative tasks across the service.
• Offer advice and guidance to learners enrolling.

Skills

Leadership

Organizational skills

Communication skills

Job description

Overview

We value diverse perspectives and experiences and strive to create an inclusive workplace free from discrimination and bias. The Adult Education Service is part of Coventry City Council. We provide a wide range of courses for Coventry residents age 19+ with provision targeted at people with the highest levels of need. We offer long courses in English, maths, ESOL, ICT/Digital and vocational subjects such as Early Years, plus provision for adults with learning disabilities. We also deliver a very wide range of short community courses in arts, crafts, music, dance, exercise, fitness and family learning, and run a supportive study programme for young people. Our work-based learning includes Apprenticeships in Nursery Workers, Teaching Assistants, Leadership/Management and Customer Care. We also provide courses for adults seeking work via the Council’s Job Shop. Our main base is Southfields Old School, CV1 5EJ, with provision at around 25 other sites within Coventry, mostly in areas of highest need. We welcome applications from anyone who wants to make a difference to the lives of people in Coventry.

Values and inclusion

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

Job role

Are you a natural leader who enjoys helping others succeed? We’re looking for a Team Leader to join our growing Learner Services Team. You’ll work alongside three other team leaders to support curriculum staff and ensure learners have a smooth and positive experience. You will lead a team that focuses on supporting a specific curriculum area and help coordinate administrative tasks across the wider service, including supporting classes at various venues across the city and offering initial advice and guidance to learners who are looking to enrol. All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role. This post is exempted under the Rehabilitation of Offenders Act 1974 and appointment will be conditional upon a satisfactory DBS check.

Who we are looking for

• Leads by example, is highly organised, and can manage a busy and varied workload.
• Flexible to work in different locations and times, including occasional evenings and weekends.
• Confident in managing and developing staff to help them grow and perform at their best.
• Strong communication and interpersonal skills, both written and verbal, with internal and external stakeholders.

Recruitment and checks

• Following Keeping Children Safe in Education (KCSIE) recommendations, an online check may form part of the recruitment process.
• Right to Work in the UK required; no sponsorship available.
• DBS check is a condition of appointment under the Rehabilitation of Offenders Act 1974.

Additional information

• Guaranteed Interview Scheme: eligible groups may receive a guaranteed interview if minimum requirements are met. Criteria include Armed Forces/veterans, current or former in-care status, disability or long-term health condition.
• If you need help or support to complete your application, visit our accessibility page for assistance.

Interview date

Friday 17 October 2025.

About Coventry

Coventry has a proud, innovative and creative spirit with communities coming together to tackle problems and drive social change. We are cutting-edge, challenging, youthful, vibrant and diverse. We are committed to excellence and aim to recruit and develop talented people who focus on customers, take responsibility, work together and find better ways of doing things. If you join us, we offer a rewards and benefits package. For details, visit coventry.gov.uk/council-vacancies.