Learner Engagement & Outcomes Apprentice

Middlesbrough College Group; Tees Valley; On-site; GBP 15,000; Full time

Job summary

A local educational institution is seeking an enthusiastic Learner Engagement & Outcomes Apprentice to support the learner destination tracking process. This role involves contacting previous learners to gather important data, ensuring compliance with GDPR, and actively participating in team strategies for improved engagement. Ideal candidates should possess strong communication skills and a proactive attitude. The position is full-time, with a competitive starting salary and excellent benefits.

Benefits

Subsidised health scheme

Free gym membership

24/7 counselling services

Flexible hours

Extensive training and mentoring

Discounts at top retailers

Qualifications

• Excellent verbal and written communication skills essential.
• Ability to build rapport with learners and colleagues.
• High accuracy in data entry and record-keeping is required.
• Proactive approach to resolving queries and identifying improvements.

Responsibilities

• Contact previous learners to gather destination outcome data.
• Input and update learner responses in the CRM system.
• Identify and escalate trends from learner conversations.
• Assist in compiling summary reports on learner destinations.

Skills

Verbal communication skills

Written communication skills

Data entry accuracy

Relationship building

Proactivity

Multitasking

Education

GCSE C or above in Maths and English (or equivalent)

Job description

Job Title: Learner Engagement & Outcomes Apprentice

Location: Middlesbrough College Main Campus, TS2 1AD

Department: Adult & Community Learning

Reporting to: Learner Recruitment Manager

Salary:£14,565 per annum for first 12 months rising to National Minimum Wage for Age

Annual Leave:30 days per annum plus bank holidays

Contractual hours:37 hours per week

Basis:Full Time, Fixed Term for 21 months

Pension:Nest Pension

Join Our Team

We’re looking for an enthusiastic Apprentice to join our team and play a vital role in supporting our learner destination tracking process. In this role, you’ll be responsible for contacting previous learners to collect accurate and timely information about their next steps—whether that’s employment, further education, or other progression routes. Your work will help us measure the impact of our programs and shape future improvements, making a real difference to learner success. As part of this apprenticeship, you will be working towards a Level 3 Business Administration qualification, gaining valuable skills and experience to support your career development.

What You’ll Be Doing

• Proactively contact previous learners via telephone, email, and other approved channels to gather accurate destination outcome data.
• Deliver a professional, courteous, and engaging experience during all interactions to maintain positive relationships.
• Accurately input and update learner responses within the organization’s CRM or designated tracking systems.
• Ensure all data handling complies with GDPR and confidentiality standards.
• Identify and elevate trends, issues, or insights from learner conversations to the Learner Recruitment Manager.
• Assist in compiling summary reports on learner destinations for internal review and compliance purposes.
• Contribute ideas to enhance communication scripts and improve data collection processes.
• Actively participate in team meetings, sharing feedback and suggestions to strengthen learner engagement strategies.

What We’re Looking For

We seek candidates who:

• GCSE C or above in Maths and English (Or equivalent)
• Clear, confident, and professional verbal and written communication skills.
• Ability to build rapport and maintain positive relationships with learners and colleagues.
• High level of accuracy in data entry and record-keeping.
• Ability to manage multiple tasks and prioritise effectively.
• Proactive approach to resolving queries and identifying improvements.
• Comfortable working in a fast-paced environment and responding to changing priorities.
• Collaborative attitude with willingness to support colleagues and contribute to team goals.

What’s in it for you?

The college offers an excellent benefits package which includes:

• Health & Wellbeing – Subsidised health scheme, free gym membership, and 24/7 counselling for you and your family
• Family-Friendly Policies – We offer family-friendly policies, flexible hours, and support for all of life’s big moments
• Employee Assistance Programme (EAP) – Confidential support for you and your family, including counselling, legal and financial advice, and wellbeing resources
• Professional Development – Extensive training, mentoring, and career progression opportunities
• College Extras – Save money, feel great, and go green with:
  • Up to 15% cashback at top retailers & restaurants
  • Discounted gift cards for big brands
  • Home & Tech upgrades via salary sacrifice
  • Cycle to Work scheme
  • Coming soon: EV Leasing
  • Pension Schemes – Teachers’, LGPS & NEST
  • Discounted car parking on site

To learn more about working at Middlesbrough College, please visit ourWork For Uspage.

For further details and to discuss the role in more detail, please contact Nicole James, Learner Recruitment Manager on [e-mail].

Ready to Make a Difference? Apply Early!

We reserve the right to close this advert early if we can appoint to the vacancy before the advertised closing date. We therefore encourage applicants to submit their applications as soon as possible.

SAFEGUARDING

Middlesbrough College is committed to safeguarding and promoting the welfare of all our students, including children, young people, and vulnerable adults. We expect all staff to share this commitment.

This role involves regulated activity and direct contact with children and young people. The successful candidate will be expected to uphold the highest standards of safeguarding practice.

We follow Safer Recruitment practices in line with the statutory guidance in Keeping Children Safe in Education. All successful applicants will be required to complete mandatory pre-employment checks, including an enhanced DBS check, satisfactory references, an online search, and proof of eligibility to work in the UK.

This post is exempt from the Rehabilitation of Offenders Act 1974. All convictions, cautions, and bind-overs, including those regarded as ‘spent’, must be declared, subject to the DBS filtering rules.

It is a criminal offence to apply for this post if you are barred from engaging in regulated activity with children.

Middlesbrough College is an equal opportunities employer and welcomes applications from all sections of the community.

Holiday Update

Our College will close for the festive break on Friday 19 December 2025 and reopen on Monday 5 January 2026. If you’ve applied for a role, thank you! We’ll review applications and get back to you in January.

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