Lean Six Sigma Insights Manager

Teleperformance Ltd; Glasgow; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global customer service firm is seeking a Lean Six Sigma Insights Manager to drive continuous improvement initiatives. The ideal candidate will lead Lean Six Sigma projects, analyze complex datasets for actionable insights, and mentor staff on best practices. Strong analytical and leadership skills are essential. This role offers an opportunity to enhance operational efficiency and customer experience.

Qualifications

• Lean Six Sigma Green Belt required; Black Belt or Master Black Belt preferred.
• 2+ years of experience in process improvement or operational excellence.
• Strong analytical skills with experience in data visualization.

Responsibilities

• Lead Lean Six Sigma projects to improve efficiency, quality, and performance.
• Analyze datasets to generate insights and present findings.
• Mentor and coach employees on Lean Six Sigma methodologies.

Skills

Lean Six Sigma Green Belt

Process improvement

Operational excellence

Data visualization

Leadership

Stakeholder management

Analytical skills

Education

Lean Six Sigma Black Belt or Master Black Belt

Tools

Data visualization tools

Job description

Position Summary

The Lean Six Sigma Insights Manager is responsible for driving continuous improvement initiatives, leveraging data-driven insights, and embedding Lean Six Sigma methodologies across the organization. This role partners with business leaders to identify opportunities, streamline processes, enhance customer experience, and deliver measurable business outcomes.

Key Responsibilities

• Lead and manage Lean Six Sigma projects (DMAIC, Kaizen, etc.) to improve efficiency, quality, and performance across business functions.
• Analyze complex datasets to generate actionable insights and present findings to senior leadership.
• Translate business challenges into improvement opportunities supported by Lean Six Sigma methodologies.
• Develop, implement, and monitor KPIs to track operational performance and project impact.
• Mentor, coach, and train employees on Lean Six Sigma tools, techniques, and best practices.
• Partner with cross-functional stakeholders to ensure alignment between improvement initiatives and strategic business goals.
• Drive a culture of continuous improvement and data-driven decision-making.
• Maintain project documentation, ensuring transparency, governance, and compliance with standards.

Qualifications & Skills

• Lean Six Sigma Green Belt required; Black Belt or Master Black Belt strongly preferred.
• 2+ years of experience in process improvement, operational excellence, or business transformation.
• Proven ability to deliver measurable improvements in efficiency, quality, and cost reduction.
• Strong analytical skills with experience in data visualization and reporting tools
• Excellent leadership, coaching, and stakeholder management skills.
• Strong communication skills with the ability to influence at all levels of the organization.
• Project management expertise with the ability to handle multiple initiatives simultaneously.

Key Competencies

• Strategic problem-solving
• Data-driven decision-making
• Change management
• Continuous improvement mindset
• Collaboration and stakeholder influence