Lead User Researcher: Digital CX & Customer Journeys

Sky; Slough; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading media and entertainment brand in the United Kingdom seeks a Lead User Researcher to enhance customer understanding and improve digital experiences. You will lead a team conducting user research initiatives and collaborate with Agile teams to transform digital journeys on the company's platforms. This role emphasizes building a strong research culture and delivering outstanding customer experiences while offering flexibility in the work location.

Qualifications

• Experience leading user research studies to inform digital experiences.
• Ability to work collaboratively within Agile teams.
• Strong analytical skills to improve customer journeys.

Responsibilities

• Lead a team of user researchers to define and improve digital journeys.
• Conduct various research activities including usability tests and field studies.

Skills

User research methodologies

Usability testing

Agile methodologies

Collaboration skills

Job description

A leading media and entertainment brand in the United Kingdom seeks a Lead User Researcher to enhance customer understanding and improve digital experiences. You will lead a team conducting user research initiatives and collaborate with Agile teams to transform digital journeys on the company's platforms. This role emphasizes building a strong research culture and delivering outstanding customer experiences while offering flexibility in the work location.