Lead Technician - Industrial Refrigeration

Johnson Controls; Glasgow; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global technology leader is seeking a Lead Technician based in Glasgow, Scotland. In this role, you will diagnose and repair complex industrial refrigeration systems, manage customer relationships, and provide technical coaching to junior team members. The ideal candidate must have relevant trade qualifications and ammonia certification, alongside experience with various refrigerant systems. Competitive salary and benefits are included, along with opportunities for career development.

Benefits

Competitive salary and overtime

25 days paid holidays plus Bank Holidays

Comprehensive benefits package

Training opportunities

Qualifications

• Experience with HFC, Ammonia & Co2 systems.
• Experience with major manufacturers like SABROE, Frick, York.
• Driving License required.

Responsibilities

• Lead diagnosis and repairs of system malfunctions.
• Maintain positive customer relationships.
• Provide technical coaching to service team members.

Skills

Complex product knowledge

Advanced system knowledge

Technical coaching

Customer relationship management

Education

Relevant qualifications in trade (e.g. BAS/BNS, HVAC, Refrigeration)

Ammonia certification

Tools

HVAC systems

Refrigeration systems

Job description

Overview

Johnson Controls is a global diversified technology and industrial leader serving customers in over 150 countries. Our Industrial Refrigeration (IREF) division delivers project solutions, maintenance & service solutions that support our customers' manufacturing, cold storage and R&D testing requirements. We are the OEM for SABROE, Frick Compressors & York products with trained engineers located nationally providing project solutions along with planned, preventative & reactive works to our target markets being meat, poultry, food manufacturing, beverage, cold storage, general manufacturing, leisure, pharmaceutical & automotive industries.

What we offer

• Competitive salary, and overtime paid at premium pay rates.
• Stand by allowance, call outs, travel paid on top of basic salary.
• Service vehicle, Mobile phone, tablet, PPE and any specialist equipment provided.
• 25 days paid holidays plus Bank Holidays
• Holiday Purchase Scheme
• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products.
• Training opportunities with outstanding resources available.
• Career development through various career ladders programs.
• Dedication to safety through our Zero Harm policy.
• Access to business resource groups.

What you will do

We are looking for a competent IREF Lead Technician, who can lead diagnosis and repairs systems malfunctions, requiring specific technical knowledge and relevant qualifications as well as an understanding on time and equipment requirements. You will act as a subject expert, keeping customer informed on the nature of service provided, outstanding issues, recommends system enhancement/upgrade and provide the customer with advice / training in system operations as required.

Your role as a Lead Technician is to maintain positive customer relationships, ensuring pro-active feedback, documentation of the customer's equipment and systems status / work completed. You may provide technical coaching to less experienced service team members as well as coordinate on site work activity for highly complex and multi person jobs. May include overlooking activities of subcontractors. The role is based in Scotland, predominantly within Glasgow region.

What we look for

• Relevant qualifications in the specific trade (e.g. BAS/BNS, HVAC, Refrigeration)
• Complex product knowledge and advanced system knowledge within Industrial Refrigeration
• Ammonia certification is essential
• Driving License
• Experience in working with HFC, Ammonia & Co2 systems
• Experience with major manufacturers such as SABROE, Frick, York, Bitzer, Howden
• Experience with DX, pumped, flooded, multistage systems