Lead Support Worker

Turning Point; Barnsley; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading health and social care provider is seeking a Lead Support Worker in Barnsley to deliver high-quality, person-centred care and support. You will aid the Team Manager in achieving operational goals, monitor service quality, and mentor Support Workers. Ideal candidates will have experience in adult care, possess or be willing to obtain NVQ Level 2/3 in Health & Social Care, and demonstrate effective communication and empathy. Join a company that reinvests into its services and offers a competitive benefits package.

Benefits

29 days' paid holiday

Option to buy additional holidays

Career development opportunities

Qualifications

• Previous experience as a Support Worker in adult care, ideally with Learning Disabilities.
• Passionate about helping people achieve their goals and committed to continuous improvement.

Responsibilities

• Deliver a high-quality, person-centred service to the people supported.
• Support the Team Manager to achieve operational excellence and positive outcomes.
• Conduct structured observations of Support Workers and provide feedback.
• Review and update support plans using the Nourish system.
• Monitor the quality of recorded interactions.
• Act as the first point of contact for wellbeing and safety concerns.

Skills

Effective communication

Organisational skills

Empathy

Respectfulness

Digital system confidence

Education

NVQ Level 2/3 in Health & Social Care

Job description

As a Lead Support Worker, you'll deliver a high-quality, person-centred service to the people we support, enabling them to live independent and fulfilled lives. You'll also play a key role in supporting the Team Manager to achieve operational excellence and positive outcomes. Where will I be working? You will be working in one of our supported living services in Barnsley. Our services offer support for adults with Learning Disabilities, mental health needs and varied health and mobility conditions.

• Carry out individual and service-level audits to ensure compliance with organisational standards and regulatory requirements.
• Conduct structured observations of Support Workers during service delivery, providing feedback and mentoring to support their development.
• Review and update support plans using the Nourish system, ensuring they reflect changing needs and preferences.
• Monitor the quality of recorded interactions to uphold person-centred standards.
• Promote and assist in implementing digital tools and new ways of working to improve service efficiency.
• Act as the first point of contact for wellbeing and safety concerns, liaising with families, partner agencies, and internal teams.
• Support competency assessments and buddying for new team members.
• Work on Rota with people we support as well as have time off the rota to complete certain task.
  

  Has previous experience as a Support Worker in adult care, ideally with Learning Disabilities.

• Demonstrates effective communication and organisational skills.
• Leads by example, maintaining professional boundaries and integrity.
• Is empathetic, respectful, and able to adjust their approach to suit individuals and situations.
• Is confident using digital systems for care recording and embraces change positively.
• Holds or is willing to complete NVQ Level 2/3 in Health & Social care.
• Is passionate about helping people achieve their goals and committed to continuous improvement.
  

  As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

  We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

  What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package.

  You will get 29 days' paid holiday a year, increasing with each year of service up to 31 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.