Lead Store Advisor

ON RUNNING; City Of London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading athletic footwear brand is seeking a Lead Store Advisor in London. This role involves driving sales performance, mentoring Store Advisors, and ensuring operational excellence. The ideal candidate has 2-3 years of retail experience and exceptional leadership skills. Attractive opportunities for career advancement and training in a dynamic retail environment are offered.

Qualifications

• 2 - 3 years of experience in retail operations or a customer-focused environment.
• At least one year of experience leading teams and managing projects.
• Exceptional communication and interpersonal skills.

Responsibilities

• Supervise, mentor, and motivate a team of Store Advisors.
• Maintain an in-depth knowledge of product technical specifications.
• Assist with inventory management tasks and uphold visual merchandising standards.

Skills

Leadership skills

Customer service

Team motivation

Visual merchandising

Inventory management

Job description

Overview

In short, as a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer interactions, optimizing inventory management, executing visual merchandising plans, and contributing innovative ideas to enhance store processes. Join us to make a significant impact, advance your career, and help shape the future of our retail environment.

Responsibilities

• Brand Champion: Consistently embody and communicate our brand philosophy, values, and culture to both internal and external customers, ensuring every interaction reflects our commitment to excellence.
• Team Leadership: Supervise, mentor, and motivate a team of Store Advisors, instilling a customer-focused approach in all aspects of their work.
• Product and Brand Expertise: Maintain an in-depth knowledge of product technical specifications and stay current on global company initiatives, including sustainability efforts and Athlete stories. Actively contribute ideas for merchandising, store events, and community activities that enhance store visibility and customer engagement.
• Operational Excellence: Assist with inventory management tasks, including placing new product orders, managing fill-in orders, and ensuring accurate stock levels to meet customer demand. Uphold visual merchandising standards in the store, creating a premium shopping experience through well-organized, visually appealing displays.
• Operational Support: Serve as the primary contact for store leadership, IT, and Facility Management regarding operational matters related to product flow and store system functionality. Train the store team on BoH processes, ensuring adherence to standard procedures and best practices.
• Cross-Functional Collaboration: Work closely with store leadership to align on all store functions, driving overall business success through teamwork and collaboration.

Qualifications

• 2 - 3 years of experience in retail operations or a customer-focused environment.
• At least one year of experience leading teams, managing projects, or driving performance improvement initiatives.
• Experience in the Outlet, Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.
• Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.
• A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.
• Ability to work weekends, evenings and holidays as needed