Lead Service Designer, Digital CX & Customer Journeys

Sky; Rochester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading media and entertainment brand in the UK is looking for a Lead Service Designer to enhance digital customer experiences. The role involves leading a team to analyze and improve customer journeys in alignment with business goals. Experience in service design and agile methodologies is essential. The position offers a hybrid work environment, allowing flexibility in location while contributing to a dynamic and inclusive workforce.

Benefits

Flexible working arrangements

Inclusive work environment

Qualifications

• Experience leading service design initiatives in digital environments.
• Strong analytical skills for customer journey analysis.
• Ability to work within Agile teams.

Responsibilities

• Lead service designers to improve customer journeys.
• Drive strategic service design across multiple portfolios.
• Contribute to customer experience strategy and design excellence.

Skills

Service Design

Agile methodologies

Customer journey mapping

Accessibility standards

Job description

A leading media and entertainment brand in the UK is looking for a Lead Service Designer to enhance digital customer experiences. The role involves leading a team to analyze and improve customer journeys in alignment with business goals. Experience in service design and agile methodologies is essential. The position offers a hybrid work environment, allowing flexibility in location while contributing to a dynamic and inclusive workforce.