Lead Senior Support Worker

Kingsley Home Care Services; Lowestoft; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading care provider in Lowestoft is seeking a dedicated Lead Senior Support Worker. You will provide leadership and support within specialist care services, ensuring high-quality care and regulatory compliance. The ideal candidate will have experience in staff training and a passion for person-centred care. This rewarding role offers opportunities for professional growth within a supportive team.

Qualifications

• Experience in a leadership role within specialist care services.
• Ability to comply with regulatory standards.
• Proven skills in staff training and development.

Responsibilities

• Support the Home Manager in operational duties.
• Supervise and mentor Senior Support Workers.
• Ensure compliance with CQC and safety regulations.
• Manage medication and stock control.

Skills

Leadership & Team Supervision

Regulatory Compliance

Person-Centred Care

Staff Training & Development

Communication & Relationship Building

Job description

About the company

Kingsley Specialist Services has established an outstanding reputation nationally, among both social services professionals and residents’ families, for delivering innovative, person‑centred support to adults with learning disabilities, particularly those who may have complex needs.

Staff at our six services in Norfolk, Suffolk and Cambridgeshire are proud to be part of the Kingsley Healthcare Group Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked – for the ninth year running! – among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care.

Being part of a trusted national care provider gives our Kingsley Specialist Services team the assurance that they will receive all the training and support they need to deliver outstanding care to our clients.

As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values‑driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people‑first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward‑thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About the role

A dedicated and experienced Lead Senior Support Worker with a strong background in providing leadership, mentorship, and operational support within specialist care services. Proven ability to uphold regulatory standards, ensure high‑quality care, and foster professional relationships with external agencies and families.

Reports to: Home Manager

Key duties and responsibilities

• Support the Home Manager in leadership and operational duties.
• Supervise and mentor Senior Support Workers.
• Ensure compliance with CQC, Local Authority, and Health & Safety regulations.
• Participate in the local on-call system and manage staff rotas.
• Promote person‑centred care and communication.
• Oversee medication management and stock control.
• Conduct staff interviews, training, and performance reviews.
• Maintain accurate care documentation and review care plans monthly.
• Liaise with contractors and suppliers to ensure value for money.
• Attend social reviews and support incident reporting.

Skills and attributes

• Leadership & Team Supervision
• Regulatory Compliance
• Person‑Centred Care
• Staff Training & Development
• Rota & Resource Management
• Communication & Relationship Building
• Incident & Complaint Handling
• Budget Awareness & Revenue Monitoring

What will you gain?

Join a team that’s dedicated to supporting both clients and staff. With opportunities for professional growth and a commitment to wellbeing, you’ll have the chance to truly thrive in a rewarding role.

Make a real difference – join Kingsley Specialist Services today!