Lead Product Manager — AI & Customer Engagement

Intercom; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading AI Customer Service company based in London is seeking a Senior Product Manager to lead product area development. This role involves understanding customer needs, managing project roadmaps, and collaborating with cross-functional teams to deliver AI-powered solutions. Candidates should demonstrate customer focus and solid experience in product management. The company offers competitive salary, equity options, and exceptional benefits, supporting hybrid working environments.

Benefits

Competitive salary and equity

Lunch and snacks provided

Regular compensation reviews

Pension scheme with match

Comprehensive health and dental insurance

Flexible paid time off

Paid maternity and paternity leave

Cycle-to-Work Scheme with secure storage

Qualifications

• Ability to articulate complex customer problems using data.
• Proven skill in defining and communicating product roadmaps.
• Experience balancing customer needs and technical constraints.

Responsibilities

• Lead a significant product area or project.
• Understand customer needs through research and direct interaction.
• Manage product roadmap and communicate clearly with teams.

Skills

Customer Focus

Roadmap Definition

Product Judgment

Collaboration

AI Understanding

Technical Fluency

Leadership

Job description

A leading AI Customer Service company based in London is seeking a Senior Product Manager to lead product area development. This role involves understanding customer needs, managing project roadmaps, and collaborating with cross-functional teams to deliver AI-powered solutions. Candidates should demonstrate customer focus and solid experience in product management. The company offers competitive salary, equity options, and exceptional benefits, supporting hybrid working environments.