Lead Officer Level 2

We Manage Jobs(WMJobs); West Midlands; On-site; GBP 40,000 - 50,000; Full time

Job summary

A local government organization in West Midlands is seeking an ICT Endpoint and Application Lead. In this role, you will manage and support over 4,500 endpoint devices, ensuring compliance and optimal performance. Ideal candidates have extensive experience with Microsoft Intune and a track record in ICT endpoint management. The position offers competitive pay, flexible working options, and the opportunity to enhance the digital capabilities of the workforce. Apply by 15th December 2025.

Benefits

Flexible working arrangements

Supportive team environment

Qualifications

• At least two years’ experience in Microsoft Intune Product Family.
• Proven experience in ICT endpoint management and application support.
• Strong technical knowledge of Microsoft operating systems and enterprise applications.

Responsibilities

• Maintain secure and up-to-date computer operating systems.
• Provide technical support for over 500 applications used by authority.
• Lead the maintenance and support of the Microsoft Intune Product family tools.

Skills

ICT endpoint management

Microsoft Intune

Technical support

Problem-solving

Team collaboration

Education

Level 5 qualification (Foundation Degree, HND or equivalent)

Tools

Microsoft operating systems

Windows Installer technologies

Job description

About the Role

Sandwell Metropolitan Borough Council are seeking a highly skilled and motivated ICT Endpoint and Application Lead to join our dynamic ICT Desktop team. This is a vital role responsible for the rollout, maintenance, and support of over 4,500 endpoint devices across the organisation. You will play a key part in ensuring our workforce is equipped with the latest Microsoft operating systems and products, supporting both technical and digital upskilling initiatives.

Why Join Us

This is a fantastic opportunity to make a real impact on the digital transformation of Sandwell MBC. You’ll be at the forefront of ensuring our workforce remains productive, secure, and digitally confident. The role offers a competitive salary, flexible working arrangements, and the chance to work with a supportive and forward-thinking team.

Key Responsibilities

• Maintain secure and up-to-date computer operating systems across the authority.
• Provide technical support for over 500 applications used by authority.
• Support end users with technical issues and adoption of new technologies.
• Support high-profile business application upgrades and projects with technical expertise.
• Lead the maintenance and support of the Microsoft Intune Product family tools.
• Assess new software for end users, ensuring compliance with corporate and industry governance standards.
• Assist the Desktop, Applications and Adoption teams with Business As Usual tasks.

Essential Requirements

• Level 5 qualification (Foundation Degree, HND or equivalent) or relevant experience.
• At least two years’ experience in the Microsoft Intune Product Family (Intune Service, Configuration Manager, Autopilot, Windows Defender)
• Proven experience in ICT endpoint management and application support.
• Strong technical knowledge of Microsoft operating systems and enterprise applications.
• Proven experience to contribute to technically challenging projects with strict time constraints and high delivery standards.
• Proven experience of Windows Installer file technologies and deployment methodologies.
• Excellent problem-solving skills and the ability to support a large, diverse user base.
• Ability to work collaboratively within a team and across departments.
• Strong communication skills and a proactive approach to user support and digital adoption.
• A commitment to the council’s values: One team, Customer Focused, Inclusive, Ambitious and Accountable.

Application Process

Please submit your application by 15th December 2025. For further information please contact Pindi Kaur via email at [e-mail].

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to [e-mail].

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs. Click here to find out more about our One Team Framework: Values and Behaviours https://www.sandwell.gov.uk/WeAreSandwell/council/story.

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