Lead Officer - Housing Assistance Shared Service

Stafford Borough Council; Stafford; On-site; GBP 47,000 - 52,000; Full time

Job summary

A local government organization seeks a Lead Officer to manage the Housing Assistance Shared Service, ensuring efficiency in the Disabled Facilities Grant process. The ideal candidate will have strong team management skills, experience in procurement, and a passion for supporting vulnerable residents. This full-time role offers a competitive salary and various employee benefits, including professional development opportunities.

Benefits

Local Government pension scheme

Flexible home working options

Training and development opportunities

Employee discounts at local activities

Qualifications

• Proven experience in managing a team in the public sector or social care.
• Ability to manage multiple tasks and priorities effectively.
• Excellent communication skills with a professional demeanor.

Responsibilities

• Oversee the DFG process from referral to completion.
• Lead procurement and contractor management.
• Establish strong relationships with external stakeholders.

Skills

Team management

Organizational skills

Procurement processes

Communication skills

Problem-solving mindset

Knowledge of Disabled Facilities Grant process

Multi-agency collaboration

Job description

Overview

Lead Officer - Housing Assistance Shared Service (DHH124)

Band K (SCP 36 - 40) £47,181 - £51,356 per annum, plus Market Supplement £4,000 per annum until 31st March 2028. Full time, permanent - 37 hours per week.

It is an exciting time to join us, as you will play a significant role in a passionate and committed team, making a real difference in people’s lives. Our Housing Assistance Shared Service is committed to supporting residents across Stafford Borough and South Staffordshire District.

We are looking for a dynamic and professional Lead Officer to join us to manage the high-performing Housing Assistance (Disabled Facilities Grants) service; a supportive and collaborative team which is proven to be efficient, effective and valued.

Responsibilities

• Overseeing the complete DFG process, from receiving referrals to project completion, ensuring efficiency, quality and safety.
• Leading procurement processes, including tendering key contracts, contractor management and ensuring value for money.
• Developing and implementing systems and processes that drive continuous improvement and operational excellence.
• Managing budgets, resources and timelines, monitoring and influencing key performance indicators to meet challenging targets.
• Cultivating a culture of professionalism, collaboration, and enthusiasm within the team.
• Establishing and maintaining strong relationships with external stakeholders, including contractors, healthcare professionals, and local authorities.
• Ensuring compliance with legal, regulatory, and local government standards.

Qualifications and Skills

• Proven experience in managing a team, ideally within the public sector or social care environment.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Expertise in running procurement processes, including tendering, supplier negotiations, and contract management.
• Excellent communication skills, with a professional and approachable manner.
• Enthusiastic and results-driven, with a commitment to delivering positive outcomes for vulnerable individuals.
• In-depth knowledge of the Disabled Facilities Grant process or similar funding mechanisms.
• A problem-solving mindset, with the ability to adapt to changing circumstances.
• Ability to work jointly with professionals including Occupational Therapists, architects and local authority staff for a joined-up multi-agency service.
• You must hold a full UK Driving Licence.

Additional Information

• This role is working in a regulated activity and will be subject to a DBS disclosure.
• In return, we can offer opportunities for professional development and work-life balance, including flexible home working (dependent on service need) and a holiday allowance of 27.5 days plus bank holidays.
• Range of staff benefits including Local Government pension scheme, discounts at leisure activities, restaurants, shops and other establishments. Training and development opportunities are offered.

How to apply

If you are a highly motivated, enthusiastic, and organised individual with a passion for supporting individuals to live independently, we would love to hear from you.

For further information and to apply, please visit our website at: https://www.staffordbc.gov.uk/jobs-and-careers

Application deadline

Closing date for completed applications: Sunday 5th October 2025. Interviews will be held week beginning 13th October 2025.