Lead Infrastructure Engineer (Cloud)

Digital Health and Care Wales; Cardiff; On-site; GBP 50,000 - 70,000; Full time

Job summary

A national healthcare organization in Cardiff is seeking a Lead Infrastructure Engineer (cloud) to manage cloud services and support the infrastructure team. The ideal candidate will have strong leadership skills and expertise in either Azure or GCP. This role offers a competitive salary and benefits, including 28 days of annual leave, flexible working, and career development opportunities.

Benefits

Flexible working

Competitive salary

28 days of annual leave plus Bank Holidays

Career development opportunities

Qualifications

• Ability to lead and mentor junior staff.
• Capable of providing performance reports.
• Skilled in managing tasks effectively.
• Familiar with IaC technologies.
• Expertise in either Azure or GCP is required.
• Strong communication skills for diverse audiences.
• Understanding of financial aspects in tech.
• Knowledge of ITIL processes and policies.
• Ability to build relationships with stakeholders.

Responsibilities

• Manage implementation, operation, and support of cloud infrastructure.
• Provide expertise on risk and quality for cloud services.
• Oversee budget management and financial optimizations.
• Maintain and improve national infrastructure services.
• Support operational IT products and services.
• Manage team performance and development.
• Coordinate third-party IT service provisions.
• Assist in developing architectural solutions.
• Ensure services meet SLAs/OLAs and budget requirements.
• Participate in on-call rota for service continuity.
• Verify products meet security needs.
• Delivery of IM&T to maximize patient care.

Skills

Leadership and mentoring

Technical reporting

Task management

Infrastructure as Code (IaC)

Microsoft Azure

Google Cloud Platform (GCP)

Communication

Financial appreciation

ITIL framework

Negotiation

Job description

Lead Infrastructure Engineer (cloud)

Responsibilities

• Responsible for managing the implementation, operation, monitoring, support, maintenance, and ongoing service improvement and optimisation for the infrastructure cloud team.
• Responsible for providing advice and expertise relating to risk, quality, policies, procedures, and standards for operational infrastructure relating to cloud services.
• Responsible for the management and spend of budget allocation, including suggested optimisations to improve financial outlook without impacting service resilience or security. The role is responsible for the commissioning, decommissioning and support of the operational solutions and services within the team's control.
• Helping to develop, manage and maintain the team portfolio of national infrastructure services and/or products.
• Operational support for the team's IT products and services.
• Assisting in the managing of the workload, performance, and development of the team of IT operations specialists by building capability to deliver against targets.
• Helping manage third‑party provision of IT operational services or products within the team.
• Providing expertise to programmes and projects, persuading and negotiating with stakeholders to achieve positive outcomes.
• Assisting in the development of architectural solutions for IT operational solutions throughout service/product life cycles.
• Ensuring that services are provided in accordance with agreed SLAs/OLAs and delivered within agreed budgets.
• Responsible for KPI reporting and executing performance management within the post holder's sphere of responsibility.
• Participating in the organisational out‑of‑hours on‑call rota to ensure continuity of service.
• Providing assurance that products and services are secure and match operational needs.
• Ensuring maximum benefits to patient care are delivered and maintained through the delivery of IM&T.

To work in the UK, candidates who are not UK or Republic of Ireland nationals require sponsorship to obtain either a Health and Care visa or a Skilled Worker visa, unless they have permission to work via another route. Non‑UK/RoI candidates wishing to apply should self‑assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If eligible for the Health and Care visa, application costs are lower and an annual Immigration Health Surcharge is not required.

We are recruiting a talented Lead Infrastructure Engineer (cloud) to join the core NHS Wales national ICT team at Digital Health and Care Wales (DHCW). This role will implement, provide ongoing support and actively look for optimisations for DHCW's presence in public cloud. You will work alongside other Senior Infrastructure Engineers, Senior Technical Architects and report to the Infrastructure Engineering Manager. Appropriate training plans will be provided for successful candidates to enhance existing skills and knowledge.

Qualifications and Experience

• An excellent engineer, with the ability to lead and mentor junior staff and act as a team player.
• Succinct at absorbing technical information and providing accurate meaningful performance reports.
• Capable of managing tasks in a timely manner.
• Skilled in IaC technologies.
• Highly skilled in either Azure or GCP.
• An excellent communicator (presenting and authoring) to wide audiences.
• Have an appreciation of finances within a technical environment.
• Passionate follower of the ITIL framework to support policies and processes for service build and delivery.
• Adapted at negotiating and relationship building with a variety of stakeholders.

Band 8a

Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade. The organisation will lead on large‑scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as the expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used.

All applicants are invited to apply in Welsh; any application submitted in Welsh will not be treated less favourably than an application made in English.

Working for DHCW

Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services that support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care and also offer patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standard to deliver quality and make digital a force for good in health and care.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.