Lead Consultant

Marcloudconsulting; Liverpool; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A prominent consulting firm in the UK is seeking a Lead Consultant to strategically manage client accounts. This full-time role involves ensuring client success, driving account growth, and collaborating with cross-functional teams to orchestrate delivery. The ideal candidate will have a strong background in account management or consulting, exceptional stakeholder management skills, and experience within CRM ecosystems like Salesforce or HubSpot. Competitive salary and benefits are included, along with growth opportunities in a dynamic environment.

Benefits

Competitive salary and bonus scheme

Share option scheme

5% pension match

Private healthcare

Tiered holiday policy

Certification and training budget

Qualifications

• Proven experience in account management, customer success, or principal-level consulting roles.
• Strong commercial acumen required.
• Excellent stakeholder management skills, especially with senior clients.

Responsibilities

• Act as primary strategic partner for assigned client accounts.
• Own commercial health across accounts and manage renewal planning.
• Work closely with Delivery Consultants and ensure high-quality outcomes.

Skills

Account management

Customer success

Stakeholder management

Commercial acumen

Experience with Salesforce

Experience with HubSpot

Job description

Lead Consultant

Basis – Full Time

Position – Permanent

Reports to – COO

Location – Flexible (UK Only)

We are the marketing automation experts for Salesforce and HubSpot. As a small business of 20 people, we are a close‑knit team and everyone plays an important role in pushing the business forward. This is an exciting opportunity to take ownership of some of our projects and support our Delivery function while driving the next stage of our growth.

Purpose of the Role

The Lead Consultant is the strategic owner of a portfolio of client accounts. This role exists to ensure long‑term client success, strong renewal confidence, and effective project delivery.

This position is uniquely hybrid, focused on a blend of execution and account strategy while orchestrating delivery through the wider team of consultants.

The role is critical in scaling MarCloud’s Land & Expand model – 루turning delivery into long‑term partnerships.

Key Outcomes (What Success Looks Like)

• Client Success: Clients achieve clearly defined business outcomes and see measurable value from MarCloud’s services.
• Renewal Confidence: Renewals are predictable and proactive.
• Account Growth: Expansion opportunities are identified, shaped, and converted through structured account planning.

Core Responsibilities

1. Account Ownership & Customer Success

• Act as the primary strategic partner and escalation point for assigned client accounts.
• Own the client relationship across stakeholders, ensuring alignment on goals, outcomes, and success measures.
• Translate business objectives into a clear, prioritised roadmap.
• Maintain strong client satisfaction through expectation management, transparency, and regular communication.

2. Renewal & Expansion (Land & Expand)

• Own commercial health across accounts, including renewal planning and expansion strategy.
• Proactively identify upsell and cross‑sell opportunities based on usage patterns, delivery insights, and stakeholder signals.
• Run a structured cadence of monthly account narratives and quarterly business reviews.
• Partner with Sales to convert qualified opportunities into signed agreements.

3. Strategic Account Planning & Governance

• Define account priorities.
• Lead stakeholder mapping and engagement planning.
• Own escalation decisions relating to scope, budget, timelines, and expectations.

4. Orchestration of Delivery

• Work closely with Delivery Consultants, Solutions Consultants, and PMs to ensure high‑quality outcomes.
• Delegate day‑to‑day execution where required, while retaining accountability for success.
• Remove blockers, align stakeholders, and make fast, informed decisions.
• Ensure delivery work is always in line with the account roadmap and commercial goals.

Skills & Experience

Essential

• Pro ritor de experience in account management, customer success, or principal‑level consulting roles.
• Strong commercial acumen.
• Excellent stakeholder management skills, including senior client leadership.
• Experience working within Salesforce or HubSpot and CRM ecosystems.
• Ability to translate delivery activity into business value narratives.
• Strong execution skills for QBRs, roadmap sessions, and strategic workshops.
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Desirable

• Background in consultancy or professional services environments.
• Experience with retainer‑based delivery models.
• Salesforce, HubSpot, or START related certifications.
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• Experience working closely with Sales teams on complex deals.

What We Offer

• Competitive salary and bonus schemeayes, including commission on all renewals and upsell opportunities.
• Share option scheme.
• 5% pension match.
• Private healthcare.
• Tiered holiday policy and birthdays off.
• Certification and training budget.
• High visibility and influence within a growing consultancy.