LEAD CONSULTANT

HCL Technologies; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global technology firm in the UK is seeking a Dynamics CRM Functional Lead Consultant. The role entails optimizing the CRM / D365 CE system to effectively meet business requirements. Responsibilities include configuring OOTB functionalities, collaborating with stakeholders, and leading CRM strategies. The ideal candidate should possess in-depth knowledge of CRM / D365 CE and strong problem-solving skills. Competitive remuneration and a focus on responsible progress await the right individual.

Qualifications

• In-depth knowledge of CRM / D365 CE OOTB functionalities and configuration.
• Proficiency in customizing and configuring CRM solutions to meet business requirements.
• Strong communication skills to collaborate with stakeholders and articulate technical concepts.

Responsibilities

• Configure and customize CRM / D365 CE OOTB functionalities to align with business needs.
• Collaborate with stakeholders to gather requirements and translate them into CRM solutions.
• Lead the development and implementation of CRM strategies and best practices.

Skills

In-depth knowledge of CRM / D365 CE OOTB functionalities

Proficiency in customizing and configuring CRM solutions

Strong communication skills

Ability to lead CRM projects

Problem-solving skills

Education

Relevant certifications in CRM / D365 CE configuration

Job description

Job Family

Product / Domain Consulting

No. of Positions

1

Job Description (Posting)

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We are powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com.

Dynamics CRM Functional Lead Consultant

Job Summary

The Lead Consultant is responsible for CRM / D365 CE OOTB, Configuration, overseeing the configuration and outof the box functionalities of CRM / D365 CE. The primary focus is on streamlining processes and optimizing the CRM system to meet business requirements effectively.

Key Responsibilities

• Configure and customize crm / d365 ce outofthebox (ootb) functionalities to align with business needs.
• Collaborate with stakeholders to gather requirements and translate them into crm solutions.
• Lead the development and implementation of crm strategies and best practices.
• Provide technical expertise and guidance on crm / d365 ce configurations.
• Perform system testing, troubleshooting, and maintenance to ensure optimal performance.
• Stay updated on crm trends and technologies to enhance system functionality and user experience.

Skill Requirements

• In-depth knowledge of crm / d365 ce outofthebox (ootb) functionalities and configuration.
• Proficiency in customizing and configuring crm solutions to meet business requirements.
• Strong communication skills to collaborate with stakeholders and articulate technical concepts.
• Ability to lead crm projects, prioritize tasks, and deliver solutions within timelines.
• Problem-solving skills to identify and resolve crm system issues promptly.

Certifications: Relevant certifications in CRM / D365 CE configuration are a plus.

Employee Group

Business Line FT

Entity

CSW

Auto req ID

1632753BR

Expected Date of Closure

03-Nov-2025

Reporting Manager Designation

Solution Director

Skill (Primary)

Microsoft Dynamics (APPS)-Customer Engagement-Functional-MsD-CRM / D365 CE OOTB Configuration