Laboratory Coordinator / Customer Service Representative

GPW Recruitment; Smethwick; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading global company in the Birmingham area is seeking a permanent Laboratory Coordinator / Customer Service Representative. The role involves providing customer support and managing laboratory operations. Ideal candidates must have strong communication skills, relevant qualifications, and experience in customer service. This position offers a salary up to £25,000 plus excellent benefits, including hybrid working arrangement after training.

Benefits

26 days holidays plus public holidays

In-house and external training

Enhanced company pension

Life Assurance

Salary sacrifice healthcare scheme

Company sick pay after qualifying period

Qualifications

• Must have 5 GCSE qualifications at grades C / 4-9 or equivalent.
• Experience in customer services or sales for an engineering or manufacturing company.
• Excellent telephone manner and communication skills.

Responsibilities

• Understand all laboratory logbooks and ongoing orders.
• Build weekly reports and report to the Laboratory Manager.
• Handle customer queries regarding current orders.

Skills

Excellent communication skills

Excellent IT skills - MS Word, MS Excel, Outlook

Organisational skills

Customer service experience

Familiarity with CRM systems

Education

5 GCSE qualifications at grades C / 4-9 or equivalent

Relevant business, customer service, or administration qualifications

Tools

Salesforce

Job description

Laboratory Coordinator / Customer Service Representative is required for a Permanent role for an established global company in the Birmingham / West Bromwich area. Salary up to £25,000 (DoE) + excellent benefits (see below). The Laboratory Coordinator will be working 40 hours Mon-Fri Days possibly on a hybrid basis (once trained up) plus possible flexi-time based over the core business hours.

Salary & Benefits :

• Salary up to £25,000 pa (DoE)
• 40 hours per week, Monday to Friday 8am – 4 : 30pm (possible flexi-time)
• Hybrid working, once trained up.
• 26 days hols + B / hols
• In-house and external training provided
• Enhanced Company pension (up to 11% employer contribution if employee contributes 7%)
• Life Assurance (6x basic salary)
• Salary sacrifice heath care scheme (BHSF)
• Company sick pay after qualifying period of one year
• Perkbox

Objective

Reporting to the Laboratory Manager, working as part of a laboratory team in providing our customers with excellent, technically competent service and support the laboratories to deliver a maximum five-day turnaround for all items sent to our Birmingham based laboratories.

Responsibilities

• Full understanding of all laboratory logbooks and ongoing orders (order tracking).
• Building a weekly report which encompasses all laboratories and reporting to the Laboratory Manager.
• Raising courier collections from customer sites.
• Management of sub-contracted orders.
• Retrieving third-party quotes / raising & receipting of purchase orders and chasing third parties.
• Taking calls & queries regarding current orders on lab email or phone.
• Handling failure reports.
• Quoting customers for replacements or repairs.
• Ordering replacement products – chasing and keeping on track.
• Updating planner, organising customer drop offs & collections for Stores & Delivery Operative.
• Contacting customers to organise drop-offs & collections.
• Additional laboratory administrative tasks; including data entry on occasion.
• Working with the laboratory team on continuous improvement projects.
• Scheduling field calibration work.
• Any other duties deemed appropriate within the scope of the role and in line with skills and experience.
• To observe and comply with all Company policies.
• To undertake and attend training courses is necessary to develop and maintain competence to undertake the role.

Qualifications

• 5 GCSE qualifications at grades A.
• C / 4-9, or equivalent.
• Relevant business, customer service or administration qualifications.
• Experience in customer services or sales for an engineering or manufacturing company to other businesses.
• Excellent telephone manner and communication skills.
• Excellent IT skills – MS Word, MS Excel, Outlook.
• Administrational experience, able to raise and process quotes, purchase orders, invoices etc.
• Good organisational skills able to prioritise, multi-task and work to deadlines.
• Friendly, approachable and flexible as role may evolve in time.
• Hardworking, willingness to learn, pursue self-development and provide a quality service to customers.
• Prior experience of using CRM system, preferably Salesforce (desirable).
• Experience of Asset Management / Goods In / Out (desirable).
• To have a basic understanding of the calibration process and laboratory quality systems (desirable).

Key Words

Laboratory Coordinator, Customer Service Representative, Administrator, CSR, Admin Assistant, Asset Management, Stock Control, Administration, Clerical, Asset Co-ordination, Internal Sales, B2B, Business to Business, MS Office, Equipment Co-ordination, Customer Services, Procurement, Purchase, Buying, MS Office, CRM, Customer Relation Management Software, Salesforce, Calibration, Engineering, Manufacturing, Aerospace, Automotive, Full Time, Permanent, Hybrid, Birmingham, West Bromwich, Smethwick, Dudley, Walsall, West Midlands

The successful Laboratory Coordinator / Customer Service Asset Controller will need to be methodical, numerate, organised, possess good communication skills, PC literate (Outlook, Word & Excel). flexible as you may be required to work overtime and other duties not mentioned in this job description. You will have the relevant qualifications or experience, be punctual, conscientious, keen and have a practical approach to work.

If you are interested in Laboratory Coordinator / Customer Service Representative / CSR and have the required experience please click the apply now button.