Lab IT Systems Specialist - GMP Compliance

ACCOUNTRIVIA; Liverpool; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global pharmaceutical company in Liverpool is looking for a meticulous IT & Lab Systems Support Analyst. This role involves providing hands-on support for lab IT systems, ensuring compliance within a GMP environment. Candidates should have at least 2 years of experience in IT support, strong skills in ServiceNow, and in-depth knowledge of Windows administration. Excellent command of English is essential. Join a dedicated team to help maintain critical systems essential for patient safety and product quality.

Qualifications

• Minimum of 2 years of professional experience in an IT support role.
• Strong experience working with ServiceNow for incident and request management.
• In-depth knowledge of Windows 10/11 and Active Directory administration.

Responsibilities

• Provide 2nd level support for laboratory IT systems and instrumentation.
• Utilise ServiceNow to manage and resolve incidents efficiently.
• Maintain accurate records for all hardware and software assets.

Skills

IT support experience

ServiceNow management

Windows 10/11 administration

SCCM experience

Network technology understanding

Written and verbal English proficiency

Job description

A leading global pharmaceutical company in Liverpool is looking for a meticulous IT & Lab Systems Support Analyst. This role involves providing hands-on support for lab IT systems, ensuring compliance within a GMP environment. Candidates should have at least 2 years of experience in IT support, strong skills in ServiceNow, and in-depth knowledge of Windows administration. Excellent command of English is essential. Join a dedicated team to help maintain critical systems essential for patient safety and product quality.