L1 Engineer

Capgemini; City Of London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

An innovative technology company is seeking a Cloud Operations Engineer to join their UK Command Centre, focusing on system stability and performance. This role involves 24x7 shift work and requires strong communication skills alongside a commitment to high-quality service. The ideal candidate will have experience in triaging support tickets and a willingness to learn about DevOps practices. The company values inclusivity and personal wellbeing, offering a collaborative work environment.

Benefits

Employee wellbeing initiatives

Mental Health Champions

Access to wellbeing apps

Responsibilities

• Proactively monitor IT systems for continuous availability and performance.
• Investigate and resolve incidents to ensure system stability.
• Collaborate with teams for seamless service delivery.
• Contribute to documentation and knowledge sharing.
• Follow protocols for security and compliance.
• Identify opportunities for service improvement.

Skills

Experience with triaging support tickets

Strong communication skills

Methodical problem-solving approach

Ability to manage time

Commitment to continuous improvement

Interest in DevOps and SRE

Enthusiasm for learning

Job description

About the job you're considering

We're excited to offer an opportunity to join Capgemini as a Cloud Operations Engineer within our UK Command Centre (UKCC), supporting a valued public sector client. The UKCC provides 24x7 support across a range of services, and this role is dedicated to ensuring the stability and performance of a critical client system.

Client site working: This is a 24x7 shift role which includes day and night shifts based on the client site in Wokingham.

If you are successfully offered this position, you will go through a series of pre-employment checks, including:
identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your Role

As a key member of the UKCC team, you'll work in a collaborative, inclusive environment where your contributions are valued. You'll be involved in both operational support and project-based activities, with opportunities to grow your skills and career. Your responsibilities will include:

• System Monitoring: Proactively and reactively monitor IT systems to ensure continuous availability and performance.
• Incident Management: Investigate and resolve issues, apply known fixes, and follow through on tasks with accountability.
• Team Collaboration: Communicate effectively with internal teams and external partners to support seamless service delivery.
• Knowledge Sharing: Contribute to team learning through documentation and knowledge transfer.
• Security & Compliance: Follow established protocols to maintain high standards of security and compliance.
• Service Improvement: Identify opportunities for improvement and support delivery against service level agreements (SLAs) and key performance indicators (KPIs).

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

We're looking for individuals who are curious, collaborative, and committed to delivering high-quality service. You don't need to meet every requirement to apply, we value potential and a willingness to learn.

• Experience or familiarity with triaging support tickets and working with infrastructure environments, with the ability to assess, prioritise, and resolve technical issues effectively.
• Strong communication skills, both written and verbal.
• A methodical, team-oriented approach to troubleshooting and problem-solving.
• Ability to manage time and prioritise tasks in a dynamic environment.
• A commitment to continuous improvement and understanding of the full solution lifecycle.
• Interest in or willingness to learn about DevOps, Site Reliability Engineering (SRE), and container platforms.
• Enthusiasm for learning and professional development.

We are a Disability Confident Employer

Capgemini is proud to be Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role. Please opt in during the application process.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real - what does it mean for you?

You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.

To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

Why you should consider Capgemini

Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of freethinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com