L'Oréal Luxe Multi-Brand Team Leader, Boots Pontyclun (37.5 Hours)

L'Oreal; Pontyclun; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global beauty company is seeking a One Luxe Store Manager in Pontyclun to lead a high-performing team. Responsibilities include delivering exceptional customer experiences, exceeding retail targets, and developing a loyal customer base. Candidates should have proven retail management experience and strong leadership skills. Competitive compensation and benefits are offered, including 30 days of time off and health benefits.

Benefits

Competitive compensation

Exclusive product perks

Generous time off (30 days)

Health and wellness benefits

Qualifications

• Proven experience in retail management and exceeding sales targets.
• Strong communication skills for coaching and team development.
• Ability to lead and motivate a diverse team.

Responsibilities

• Lead a high-performance team and ensure exceptional customer experiences.
• Develop and execute retail plans to exceed sales targets.
• Foster client loyalty and engage with VIP customers.

Skills

Leadership

Customer Service

Sales Strategy

Team Development

Marketing Knowledge

Education

Relevant management experience

Job description

Overview

L'Oréal is looking for a One Luxe Store Manager. You will lead and develop your store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing your team to drive a high-performance and service-driven culture. You will monitor the store's performance closely and implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As the primary ambassador of L\'Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.

Responsibilities

• Lead a World Class Customer Experience: Deliver a world class Luxury Service Experience by coaching and providing feedback to ensure the team delivers exceptional customer service across all brands and touchpoints in the store.
• Brand Excellence: Act as a L\'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Product Expertise and Storytelling: Confidently demonstrate products, share brand history, and offer tailored product knowledge, tips, and techniques to meet customer needs, including services across categories and beauty tech offerings.
• Foster Omni Experiences: Inform customers about upcoming in-store events, promotions, and brand activations; represent L\'Oréal Luxe brands and share expertise on internal and external social media platforms in line with company guidelines.

Responsibilities (Continued)

• Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass store targets and KPIs, identifying risks and opportunities to maximize results and ensure sustainable success.
• Creating Engaging Events: Develop and implement a dynamic annual calendar of events and activities that create memorable customer experiences and drive growth for the store portfolio.
• Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business, leveraging product launches and brand anniversaries for impact.
• Cultivating Client Loyalty: Build and maintain a loyal VIP customer base, fostering long-term relationships and repeat business.

People Management and Development

• Talent Acquisition: Lead the recruitment and selection process for Beauty Advisors, attracting top talent to build a high-performing team.
• Team Onboarding and Training: Lead onboarding and provide comprehensive training on the L\'Oréal Luxe portfolio, supporting ongoing development to maximize team effectiveness.
• Performance Monitoring and Feedback: Provide regular coaching and timely feedback on productivity, service levels, product knowledge, and selling skills; recognize achievements and identify improvements.
• Performance Management: Track team performance and address underperformance with effective strategies.
• Employee Relations: Address and resolve HR issues to maintain a positive work environment.

Operational Excellence

• Maintaining Counter Standards: Implement Brand VM guidelines and uphold the Luxury retail environment; maintain hygiene and housekeeping for a clean, organized, and inviting counter.
• Teamwork and Training: Participate in team efforts and complete required training for up-to-date product knowledge and brand expertise.
• Administrative Responsibilities: Complete daily and weekly administrative tasks using designated platforms (Tamigo/One Retail).
• Stock & Operations: Maintain adequate stock levels, ensure good stock in trade for top-performing SKUs, and manage testers and point-of-sale visibility.

Deliverables/Outcomes

• Achievement of Retail Targets
• Engaged High Performance Team
• Exceptional Consumer Experience
• Development of Team
• Retail Acumen
• People Management
• Stakeholder Management
• Coaching
• Operational Skills & Management

Benefits and Additional Information

• Referral Bonus Program: Share the L\'Oréal Luxe experience and earn bonuses by referring talented individuals to join the team.
• Sustainability Initiatives: Be part of a company committed to sustainability and the L\'Oréal for the Future initiatives.
• Education/Training: Ongoing training and development opportunities.
• Store/Department Manager and related career paths.
• Benefits: Competitive compensation, exclusive product perks, generous time off (30 days), and health and wellness benefits.

At L\'Oréal, we strive to be an inclusive employer and value diversity. We welcome differences in background, experiences, and perspectives and are committed to equitable employment practices.