Key Room Attendant

Mandarin Oriental Hotel Group Limited; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

A luxury hotel group in Mayfair is seeking a Key Room Attendant to join their dynamic Housekeeping Team. Responsibilities include ensuring the cleanliness of guest rooms, replenishing amenities, and assisting with training new staff. The ideal candidate will demonstrate a strong attention to detail and flexibility to work varying shifts, including weekends. Competitive salary and a range of benefits offered.

Benefits

Learning and Development programs

Complimentary stay programs

Health and Wellness benefits

Retirement Plans

Competitive salary and benefits

Discounts at retailers and supermarkets

Qualifications

• Experience in housekeeping or cleaning roles preferred.
• Ability to follow health and safety measures.
• Flexibility to work rotating shifts including weekends.

Responsibilities

• Ensure cleanliness of bathrooms and guest rooms.
• Replenish guest amenities and toiletries.
• Assist in training new Room Attendants.
• Conduct inspections of rooms periodically.

Skills

Attention to detail

Team player

Time management

Job description

Overview

Key Room Attendant, Housekeeping

SHIFT PATTERN ( 40 hours, 5 days per week)

Mandarin Oriental Mayfair is looking for a Key Room Attendant to join our vibrant and dynamic Housekeeping Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Mayfair is situated on Hanover Square, Mayfair’s oldest square recently re-born, the hotel will provide a calming, discreet sanctuary for hotel guests, while delivering a contemporary and vibrant atmosphere in the public spaces.

As a Key Room Attendant at Mandarin Oriental Mayfair, you will be responsible for:

• Ensuring cleanliness and sanitisation of the bathroom and restroom in guest rooms.
• Ensuring all amenities, collaterals and toiletries are replenished following standards.
• Ensuring floors, walls and ceiling are clean and free of marks and dust and deep clean when required.
• Ensuring guest belongings and rooms amenities and products are tidied up and placed according to standards.
• Ensuring pantries are kept tidy and compliant with health and safety measures.
• To assist with training new Room Attendants
• To periodically inspect a floor section/rooms
• To perform weekly or monthly tasks.
• To ensure waste from the rooms are separated following the policy.

As a Key Room Attendant, you will be working on a rotating shift basis, Monday to Sunday, 40 hours a week (including weekends and bank holidays), so flexibility is required where applicable.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits packages
• Great F&B discounts in Mandarin Oriental Mayfair, London & our London sister property; Mandarin Oriental Hyde Park, London
• Discounts at 700+ Retailers & Supermarkets

We’re Fans. Are you?

SUSTAINABILITY AT MANDARIN ORIENTAL

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK.

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.