Key Holder Part Time (12 hours per week) - Typo The Bentall Centre Kingston

Cotton On; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A global retail brand is seeking a Part-Time Key Holder based in London, responsible for overseeing store operations and managing the Sales Associates. The ideal candidate should have retail sales and leadership experience, with a strong focus on customer service. This permanent role requires 12 hours per week, including flexibility to work on weekends and overnight shifts. The company offers competitive salary, career development opportunities, and a supportive team culture.

Benefits

Competitive Salary

Additional holiday (purchasing leave)

Team culture that feels like a family

Baby Pack for new parents

Bike Scheme

Wider Tech Benefit

Class Pass Benefit

Career Development Opportunities

Exceptional 50% product discounts

Bi-annual Awards including a Foundation Trip

Employee Assistance Program

Training/professional development

Qualifications

• Experience in retail sales and confidence in introducing new products.
• Leadership experience in a retail setting to develop team members.
• Ability to complete tasks with urgency and a strong customer service ethos.

Responsibilities

• Oversee daily store operations and implement management directions.
• Manage Sales Associates' attendance, productivity, and morale.
• Provide support and direction to the team.

Skills

Retail Sales experience

Retail leadership experience

Understanding of customer service standards

Ability to work with urgency

Job description

As a Key Holder you will keep the daily operations of flowing smoothly at Typo. The Key Holder reports to the Store Manager/Assistant Store Manager and is responsible for ensuring the management team's direction is executed at all times within the store. The Key Holder is responsible for ensuring Sales Associates' attendance, productivity, and morale. The Key Holder provides support, direction and assistance to his/her team on all areas of their assigned duties. This role helps to motivate and inspire his/her team to work efficiently. The Key Holder will also monitor Sales Associates to ensure they maintain a friendly and helpful attitude toward customers. Key Holders will not be responsible for establishing any store policies or evaluating employees' performance through written documentation.

Key Responsibilities

• Oversee daily store operations and ensure management directions are carried out.
• Manage attendance, productivity, and morale of Sales Associates.
• Provide support, direction, and assistance to the team on all duties.
• Motivate and inspire the team to work efficiently.
• Monitor Sales Associates to maintain a friendly and helpful attitude toward customers.

Requirements

• Retail Sales experience that shows you are confident in introducing new and exciting products to customers and drive to achieve sales budgets.
• Retail leadership experience that has allowed you the opportunity to lead aspects of the business and develop team members.
• Completing tasks with a sense of urgency.
• Understanding of delivering the very highest standards of customer service.

If you are looking for a new challenge and feel you have the relevant experience, then we'd love to hear from you!

From Australia to the World: Typo's Next Chapter Needs You!

Typo is on a mission to become the global leader in stationery, travel, and gifting. As we gear up for an ambitious brand refresh, we're looking for a Key Holder who can turn big ideas into even bigger realities. We design products that bring personality to your everyday, turning the expected into the unexpected, the ordinary into the extraordinary. Whether you're planning or creating, bold or understated, we give you the tools to create, play, and make your mark. Typo is in the midst of a bold rebrand‑reclaiming its place as a cultural disruptor for all.

We are seeking a Part‑Time Key Holder for 12 hours per week contract. This is a permanent position.

Availability: Candidates must be available to work on both weekdays and weekends, with the flexibility to work overnight shifts when required.

We are committed to personal and professional development, which is supported by an ever‑growing and expanding structure.

Benefits

• Competitive Salary
• Additional holiday (purchasing leave‑ More You Time)
• A Team culture that feels like a family and celebrates YOU
• Baby Pack for new parents
• Bike Scheme
• Wider Tech Benefit
• Class Pass Benefit
• Career Development Opportunities
• Exceptional 50% product discounts
• Bi‑annual Our Awards including a Cotton On Foundation Trip
• Employee Assistance Program
• Training/professional development