Key Account Manager (Malaysia, Kuala Lumpur)

DNV Germany Holding GmbH; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading maritime services company in the United Kingdom seeks a Key Account Manager to enhance client relationships within the maritime sector. This role is crucial for maintaining and developing customer accounts while maximizing business potential. The ideal candidate will have significant experience in account management and a deep understanding of the maritime industry. Essential qualifications include a degree and fluency in Malay and business English, as well as strong interpersonal and communication skills.

Benefits

Flexible work arrangements

Generous Paid Leaves

Medical benefits

Pension and Insurance Policies

Sales Incentive Scheme

Qualifications

• Proven knowledge of the Maritime sector is essential.
• Significant experience as Account Manager is required.
• Fluent in Malay and business English.

Responsibilities

• Own and coordinate customer relationships for DNV Maritime clients.
• Develop and present customised proposals to address customer needs.
• Monitor and report performance of assigned Key Accounts.

Skills

Interpersonal skills

Communication skills

Customer insight

Flexibility

Service-minded attitude

Education

Degree in relevant field

MBA or equivalent

Job description

AboutMaritime

We help enhance the safety, efficiency, and sustainability of our customers in the global shipping industry, covering all vessel types and mobile offshore units. As a partner to industry, we offer services in testing, certification, training, and technical advisory through the energy value chain. That means we’re continually investing heavily into R&D for new services and solutions while proactively assessing what the industry needs today and tomorrow.

The Key Account Manager is the overall responsible and coordinating contact person towards the client and reports to Area or Regional Business Development Manager. It is the KAM’s responsibility to protect and build business with the customer in cooperation with other Account Team Members and the Global Business Development unit. It is further the responsibility of the KAM to live the DNV values; also being prepared to represent and forward the DNV view on quality and integrity issues.

Job Purpose:

To own and coordinate customer relationships for DNV Maritime clients in Malaysia, including shipping and offshore classification customers. Optimises exploitation of profit potential for assigned prospects and customers. Identifies, develops and maintains personal relationships with relevant business partners which supports DNV’s Maritime business objectives and delivers sustainable value and commercial return, measured through on-going business development and sales performance achievement.

Key Accountabilities

• Understanding accounts’ needs and thus prescribing the exact content of services.
• Actively build long term, sustainable relations with key decision makers and influencers in the Account’s organisation, enabling deep understanding and foresight of Account needs
• Follow up DNV account economy, i.e. turnover, profitability and accounts receivables for best long term financial results
• Bringing feedback from the account for the improvement of existing services and development of new services.
• Creates Key Account strategy together with Account team based on thorough needs analysis to develop and retain business. Ensures execution of defined strategy and actions.
• Identifies, qualifies and seizes every available sales opportunity to generate new business.
• Develops and presents compelling, customised proposals to address the customer's needs and highlight the DNV benefit argumentation.
• Develops and negotiates customised contracts with existing and new customers to ensure that cost, margin, service delivery and volume targets are delivered in line with business plans and profit requirements.
• As owner of the Key Account, develops and strengthens the personal customer and prospect relationship, operating at multi-level, up to and including top management, within the target organisation, to achieve preferred supplier status based on lasting relationships.
• Monitors and reports the performance and sales funnel of assigned Key Accounts portfolio to achieve acquisition and profitable contract renewal, hence maximize the profit potential of current and future relationships.
• Partners with Technical Service Manager to ensure best after sales service. Works collaboratively with all virtual teams and Account team to ensure that customer service levels are delivered and coordinated in line with sales plans, hence customer satisfaction and business targets are achieved.
• Core responsible for the accuracy of customer master and activity data (CRM) to enable professional after sales service and on-going performance management. Actively use the DNV CRM tools, processes and systematic. Utilise Sales Back Office to support with administrative tasks.
• Contributes to business planning process through reporting of market trends and conditions and forecasting of future sales to ensure realistic business targets are set.
• Actively participate and/or follow up activities to ensure account satisfaction, such as support activities (both re-active and pro-active); account training and briefing on DNV systems and tools.

• Flexible work arrangements for better work-life balance
• Generous Paid Leaves (Annual Leave, Compassionate Leave, Parental Leave, Marriage Leave, Maternity Leave, Prolonged illness)
• Medical benefits
• Maternity Benefits
• Pension and Insurance Policies (Group Life Insurance, Salary Continuance Insurance, Worker’s Compensation for all employees, Corporate Business Travel Insurance)
• Additional Benefits (Long Service Awards, Professional Membership, Mobile Phone Reimbursement)
• Sales Incentive Scheme

*Benefits may vary based on position, tenure/contract/grade level*

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

Professional Expertise:

• Education to degree standard (essential), additional education MBA or equivalent (desirable)
• Proven knowledge of the Maritime sector and its competitive environment (essential)
• Significant experience as Account Manager with a proven track record of success in building and developing significant profit for the organisation (essential)
• Experience in gaining significant customer insight and influencing others to act on those insights and develop compelling proposals and services (desirable)
• High level of personal impact and energy with evidence of dealing with setbacks and constraints in achieving delivery (desirable) Flexible, service-minded, and positive attitude.
• Strong interpersonal and communication skills.
• Integrity and commitment to DNV’s purpose, vision, and values.
• Fluent in Malay (essential) and business English (essential)