Key Account Manager - Ecommerce Fulfilment

Pod Talent Ltd; Metchley; On-site; GBP 45,000 - 50,000; Full time

Job summary

A fast-growing fulfilment and logistics business is seeking a Key Account Manager to oversee relationships with eCommerce brands in a hybrid role. This position demands strong communication and analytical skills, with a focus on operational excellence and customer success. Ideal for professionals with 4+ years in logistics, looking to drive growth and enhance client partnerships.

Qualifications

• 4+ years of experience managing key or strategic accounts in eCommerce logistics.
• Strong understanding of eCommerce operations including fulfilment and shipping.
• Excellent communication skills for engaging with senior stakeholders.

Responsibilities

• Act as main point of contact for a portfolio of eCommerce brands.
• Lead monthly and quarterly reviews with clients.
• Monitor fulfilment performance and resolve challenges.

Skills

Client relationship management

Data analysis

Communication skills

Problem-solving

Organizational skills

Tools

CRM systems (e.g., ZoHo)

WMS systems (e.g., Mintsoft)

Job description

Overview

Key Account Manager - eCommerce Fulfilment

Location: Hybrid (extensive UK&I travel required)

Salary: £45,000 - £50,000 + commission

We are excited to partner with a fast-growing fulfilment and logistics business that supports some of the UK and Ireland's most exciting eCommerce and omnichannel brands. Their mission is simple - to make fulfilment an extension of the customer experience, combining technology, precision and exceptional service.

As a Key Account Manager, you'll be the glue between clients and operations, ensuring outstanding service while driving growth across key accounts. You'll work closely with senior stakeholders, operations teams, and logistics partners to strengthen relationships, deliver performance, and unlock new commercial opportunities. This is a fantastic opportunity to join a business with genuine momentum and a strong people-first culture. You'll work with ambitious clients, gain exposure across commercial and operational functions, and play a key role in shaping how fulfilment partnerships evolve.

What you'll be doing

• Act as the main point of contact for a portfolio of eCommerce brands, managing all aspects of client relationships
• Lead monthly and quarterly reviews, preparing reports and insights that drive retention and growth
• Monitor fulfilment performance, identify trends, and resolve challenges quickly and effectively
• Support pricing, forecasting, and margin analysis to ensure account profitability
• Identify and implement service improvements or new solutions that enhance client satisfaction

What we're looking for

• 4+ years of experience managing key or strategic accounts within an eCom logistics and fulfilment
• Strong understanding of eCommerce operations - including fulfilment, shipping, and returns
• Excellent communication skills, confident engaging with senior stakeholders and cross-functional teams
• Commercially aware, comfortable analysing data, pricing, and service metrics
• Highly organised, proactive, and solutions-focused. Able to anticipate challenges before they arise
• Experience with CRM and WMS systems (e.g., ZoHo, Mintsoft, or similar)

If you're passionate about customer success, operational excellence, and helping brands scale, this would be a perfect opportunity for your next career step. Click Apply Now or reach out directly to