Key Account Manager

DX Group; Nuneaton; On-site; GBP 35,000 - 43,000; Full time

Job summary

A logistics services company in Nuneaton is seeking a Key Account Manager to manage medium to large customer accounts. The ideal candidate will ensure high levels of customer service, negotiate price increases, and identify growth opportunities within existing accounts. Competitive salary of up to £42,200 plus benefits including holidays, pension scheme, and career progression opportunities.

Benefits

Competitive Rates of Pay

25 days of holiday + Bank Holidays

Company Pension Scheme

Life Assurance

Employee Assistance programme

Qualifications

• Previous experience in a logistics/distribution environment is essential.
• Ability to communicate proactively with customers.

Responsibilities

• Manage medium to large customer accounts to ensure high service levels.
• Negotiate annual price increases and upsell additional services.
• Resolve customer issues by collaborating with service and operational teams.

Skills

Customer service

Negotiation

Sales growth

Job description

Overview

Key Account Manager

An exciting new Key Account Manager opportunity at DX!

Up to £42,200 inclusive Car Allowance/Company Car plus Bonus

About Us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

Role Summary

The Key Account Manager is responsible for managing medium to large customer accounts ensuring the highest levels of customer service for Key DX customers. Proactively engaging with customers to identify possible issues or upcoming increases in volume whilst driving through additional revenue through growth.

Key Responsibilities

• Communicate with customers on a proactive basis ensuring that they receive the highest levels of customer care.
• Negotiating annual price increases and driving through additional revenue through upselling and sourcing additional lines of business with current customers
• Resolving customer issues at all levels working closely with local customer service and operational teams
• Providing a flow of information between the customer and the business
• Producing weekly and monthly service reports

Experience/Qualifications

Previous experience in a logistics / distribution environment in a similar role is essential.

Benefits

• Competitive Rates of Pay
• Holidays: 25 days + Bank Holidays
• Long Service Recognition Scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you